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Baylor Scott & White Southlake Family Medicine treats patients of all ages and is pleased to provide the families of our Southlake, Grapevine, Westlake and Trophy Club communities with comprehensive, quality medical care in a comforting environment.

Selecting a primary care doctor is an important first step in managing your health. A primary care doctor is your first stop when you are sick or in need of healthcare services—including your annual physical, immunizations and prescription refills. Your primary care physician in Southlake promotes your overall well-being and makes sure you are up to date on your preventive health services.

More about us

  • Prescription fills

    The Baylor Scott & White Pharmacy #112 is conveniently located on-site.

    Refill prescriptions online

    Visit the pharmacy

  • After hours call charge

    The physicians of Baylor Scott & White Southlake Family Medicine provide 24-hour call coverage for medical emergencies. This is a service that we are glad to provide and that we feel is an important resource for you and your family.

    Due to the costs involved with managing after-hours calls, it has become necessary to institute a nominal charge of $30 for these after-hours phone calls per patient assessment, per call. This will not be billed to insurance but will be posted to your account at the office. This charge will not apply to calls due to errors on our part, such as prescriptions that did not transmit to the pharmacy.

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Insurances accepted

Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.

Insurance listings are subject to change without prior notice. Please call the hospital or health plan to verify coverage information before scheduling your visit/procedure.
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  • Aetna - (19)
    Choice POS II
    Aetna Medicare Freedom Plan (PPO)
    Group Retiree Medicare PPO - Limited to Exxon/Mobil
    STAR
    Open Access Managed Choice
    Health Network Only
    Aetna Medicare Value Plan (HMO)
    Aetna Medicare Prime Plan (HMO)
    Aetna Medicare Choice II Plan (PPO)
    Aetna Medicare Choice Plan (PPO)
    Aetna Medicare Freedom Preferred Plan (PPO)
    Open Access Select
    Open Choice PPO
    Aetna Medicare Eagle II (PPO)
    Select
    QPOS
    Open Access Elect Choice
    Aetna Medicare Dual Complete Plan (HMO D-SNP)
    Health Network Option
  • American Health Advantage of Texas - (1)
    American Health Advantage of Texas HMO I-SNP
  • Baylor Scott & White Health Plan - (2)
    BSW Extended PPO
    BSW SeniorCare Advantage PPO
  • Blue Cross Blue Shield - (22)
    Blue Cross Medicare Advantage Dual Care Plus (HMO SNP)
    HealthSelect
    TRS-ActiveCare Primary+
    Federal FEP Blue Focus
    Federal Standard Option
    Blue Choice
    Blue Essentials
    Blue Essentials Access
    Blue Premier
    Consumer Directed HealthSelect
    High Performance Network
    Blue Cross Group Medicare Advantage (PPO)
    TRS-ActiveCare Primary
    TRS-ActiveCare Primary HD
    Blue Advantage - Bronze
    Blue Advantage - Gold
    Blue Advantage - Silver
    Blue Advantage Plus - Bronze
    Blue Advantage Plus - Gold
    Blue Advantage Plus - Silver
    Blue Cross Medicare Advantage (HMO)
    ParPlan
  • Cigna - (2)
    Choice Fund
    Point of Service Open Access
  • FirstCare Health Plans - (1)
    CHIP
  • HealthSmart - (1)
    Accel Network
  • Humana - (2)
    Humana Gold Plus (HMO)
    Humana Gold Choice (PFFS)
  • Parkland Community Health Plan - (1)
    STAR - HealthFirst
  • PHCS Network - (1)
    PHCS Primary PPO
  • Superior HealthPlan - (1)
    STAR+PLUS
  • United HealthCare - (5)
    Core
    Nexus ACO - Open Access
    Charter Balanced
    Charter Plus
    Choice
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Insurance listings are subject to change without prior notice. Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of healthcare services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: 1.877.810.0372. This list is updated annually and is subject to change without prior notice.


Your rights and protections against surprise medical bills

Medical services

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Baylor Scott & White Southlake Family Medicine offers expertise and treatment options conveniently located near you.

Primary care

Acute disease management

  • Respiratory infection
  • Back pain
  • Ear infection
  • Gastroenteritis
  • Muscle strains and injuries
  • Rashes
  • Urinary tract infections (UTI)

Preventive health

  • Breast cancer screenings
  • Cholesterol
  • Colon cancer
  • Diagnostic X-rays
  • Full lab services
  • Bone density/Dexa scan for osteoporosis
  • Pap smears
  • Prostate cancer
  • Skin cancer
  • EKG and heart stress testing

Chronic disease management

  • Acne
  • Alzheimer's disease
  • Arthritis
  • Asthma
  • Bronchitis
  • Depression
  • Anxiety and mood disorders
  • Diabetes
  • Elevated cholesterol
  • Emphysema
  • Hypertension
  • Obesity
  • Thyroid disorders

Immunizations

Please call for an appointment. We are pleased to offer the following immunizations for adults and children:

  • Flu
  • Meningitis
  • Pneumonia
  • Shingles
  • Tetanus

Urgent care

Our urgent care specialists are available seven days a week to provide immediate care to non-emergency conditions (don't require an ER visit), including:

  • Abscess drainage
  • Allergies
  • Asthma
  • Bites and stings
  • Cold and flu
  • Cuts and scrapes
  • Ear infection     
  • Eye irritation and redness
  • Fever
  • Headache
  • Head lice
  • Migraine
  • Minor broken bones and fractures
  • Minor burns
  • Neck and back pain
  • Rashes and skin problems
  • Respiratory infection
  • Sexually transmitted infection concerns
  • Sinus infection
  • Sore throat or cough
  • Strains and sprains
  • Staples
  • Stiches and sutures
  • Urinary tract infection (UTI)
  • Vomiting and diarrhea
  • Yeast infections 

Please call 911 or go to your nearest emergency room (do not drive yourself) if you are experiencing a medical emergency, including:

  • Chest pain
  • Difficulty breathing
  • Overdose
  • Stroke
  • Seizures
Schedule an urgent care appointment now

Pay bill

Baylor Scott & White Health is pleased to offer you multiple options to pay your bill. View our guide to understand your Baylor Scott & White billing statement.

We offer two online payment options:

Other payment options:

  • Pay by mail

    To ensure that your payment is correctly applied to your account, detach the slip from your Baylor Scott & White billing statement and return the slip with your payment. If paying by check or money order, include your account number on the check or money order.

    Please mail the payment to the address listed on your statement.

  • Pay by phone

    Payments to HTPN can be made over the phone with our automated phone payment system 24 hours a day, seven days a week. All payments made via the automated phone payment system will post the next business day. Please call 1.866.377.1650.

    If you need to speak to someone about a bill from a Baylor Scott & White Hospital, our Customer Service department is available to take payments over the phone from Monday through Friday from 8:00 AM - 5:00 PM and can be reached at 1.800.994.0371.

  • Pay in person

    Payments can be made in person at the facility where you received services.

Financial assistance

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of customer service representatives and financial counselors are here to help you find financial solutions that can help cover your cost of care. We encourage you to speak to a team member before, during or after care is received.

View financial assistance options

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Mobile makes it easy
Just like we make it easy to get care when your child is sick or injured, our top-rated app, MyBSWHealth, can simplify keeping them healthy. The app lets you book appointments, message your pediatrician, view your child’s medical records and schedule virtual same-day care from your computer, smartphone or tablet.
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Patient forms

To ensure that your visit to our office is as convenient and efficient as possible, we are pleased to offer our registration forms online. The patient registration form may be completed electronically and printed for better legibility or completed manually.