Emotional

How are you feeling?

At BSW, we value your whole health—including your mental well-being.

When you or a loved one needs support, there are options. The chart below can help you determine what is right for you and your situation—and how to get started.

Need to Talk PDF

Behavioral Health eVisit

If you are experiencing anxiety, alcohol or drug dependency, depression, difficulty coping or high-levels of stress, a behavioral health eVisit may help.

BSW providers are available Monday through Friday, 8 a.m. to 4:30 p.m. and will usually respond to your request within two hours.

_{Note: Available for employees and dependents (age 18+) enrolled in a BSW medical plan. eVisits are not intended for behavioral health emergencies. If you need immediate assistance, dial 911 or the Crisis Hotline at 988. Additionally, behavioral health eVisits do not support prescriptions or medication refills.}

Lyra

Whether you are feeling stressed, anxious or depressed, support from Lyra through BSW can help you access a diverse network of providers—and receive care that is tailored to your specific needs.

Get started by logging into Lyra and creating a free account. There you can:

Complete a brief questionnaire to receive personalized care recommendations.
Review coaches and therapists matched to your needs.
Book an in-person or video appointment as early as the next day, or tap into self-care apps right away.
Start feeling better in just a few sessions.

Lyra's Care Navigator Team is available 24/7 via live chat on their website or by calling (877) 671-1643

_{Note: Available for employees and dependents (age 2+) enrolled in a BSW medical plan. Lyra is not intended for behavioral health emergencies. If you need immediate assistance, dial 911 or call the Crisis Hotline at 988.}_{Sessions are covered as in-network outpatient mental health visits with applicable copay. Refer to your plan documents for details.}

Collaborative Care

Collaborative Care is a patient-centered, team-based behavioral health treatment program, where the primary care provider (PCP) remains central to your treatment.

With Collaborative Care, you will receive support from a dedicated Care Manager who provides high-touch, first line therapeutic support, and a psychiatrist who provides consultative support to your PCP.

This program is:

Available through your BSWH primary care provider
Reimbursed by all insurance companies
Offered to adult, adolescent, and pediatric (six-years-old and older) patients
Completely virtual
Offered through all BSW primary care clinics

Collaborative Care is not for patients in crisis.

To learn more, reach out to your PCP.

Employee Assistance Program

Our Employee Assistance Program (EAP) through Cigna offers no-cost confidential support on a variety of emotional health topics for all employees and their family members, regardless of enrollment status. Explore the offerings below or view the EAP overview.

Counseling
Legal assistance
Financial guidance
Parenting support
Eldercare support
Pet care support
Identity theft assistance

Counseling

Get five free in-person sessions, per issue.

NEW! TalkSpace: Sessions now available through Talkspace, a platform to connect with licensed therapists online. Contact Cigna for an EAP Code prior to booking.

View Getting Started with Talkspace guide
View Talkspace FAQs

Talkspace: Getting started Talkspace: FAQs

Legal assistance

Book a 30-minute consultation with an attorney

Financial guidance

Get a 30-minute telephone consultation with a qualified specialist.

Parenting support

Tap into resources and referrals for childcare providers, before and after school programs, camps, adoption organizations, child development, prenatal care and more.

Eldercare support

Tap into resources and referrals for home health agencies, assisted living facilities, social and recreational programs and long-distance caregiving

Pet care support

Tap into resources and referrals for pet sitting, obedience training, veterinarians and pet stores.

Identity theft assistance

Get a 60-minute consultation.

Two ways to access EAP offerings

Call 24/7 to speak with an advocate.

Trained advocates can help you schedule your free sessions, assess your needs and develop a solutions.

Call 877.622.4327

Connect to resources from myCigna portal.

View your coverage, access work/life resources, explore articles and webinars and more from the myCigna portal.

_{Log into your exisiting account, or create an account using BSWH as the employer ID and select "register for the Employee Assistance Program only."}

Go to my.Cigna

Headspace

Available to all BSW employees and family members at no cost

Headspace is meditation made simple. The app teaches you life-changing skills of meditation and mindfulness in just a few minutes a day.

Even better, BSW is providing employees and up to two family members (age 18+) free access to paid content!

Normally a $70/year subscription, employees can access all the premium features by creating a Headspace for Work account following the steps below.

Set up your Headspace account

Visit the unique BSWH enrollment page.

Access the site from a web browser for the initial account set up.

BSWH Enrollment Page

Create an account or log in to an existing one.

Use your preferred email address to set up your account, or log in with your existing account.

Verify your account using your @BSWHealth.org email.

New members will receive two emails:

Confirmation of new account at your preferred email
Verification of employment at your BSWH email

Current members will receive one email:

Verification of employment at your BSWH email

Download the app and begin!

Log in using the account you created. Note: Existing users may need to log out and log back into the app to refresh content after linking their profile.

Apple App Store

Google Play

Want to invite family members?

Two ways to invite family members to join your plan:

During initial enrollment: Submit email addresses when prompted
At any time: Log in via headspace.com/family/manage and submit email addresses

Still have questions?

Explore the Headspace Account FAQs for common troubleshooting steps.

Expert advice: Ask "How can I help?"
Steps for Providing Emotional Support
Emotional health is essential to our overall well-being, so it’s important to take care of it. This applies not only to your own emotional health but also to those around you. Simply asking, “How can I help?” can make a difference. Even if they can’t tell you just yet, offering to help shows you care.

Just ask Gladys Weng, DO. She's shared Five Simple Steps for Providing Emotional Support.
Read her advice

Just A.S.K.

Identifying suicide warning signs, knowing where to get help and taking action may save a life—the life of a friend, colleague, family member, or even your own. Our Just A.S.K. protocol at BSW offers insight and information for everyone to help prevent a suicide by taking these steps:

Approach
Stay connected
Keep them safe

Access Resources

View More Details

_{Note: Log in required.}

Peer Support

When the professionals delivering care become the ones in need of support, the Peer Support team provides empathetic, peer-to-peer guidance. Meet with a trained colleague who can help you manage a difficult situation, including:

Unexpected patient outcomes
Traumatic patient outcomes
Difficult disclosures

Call from 8 a.m. to 5 p.m. daily to schedule your free session.

Call 888.674.PEER (7337)

Peer Support Overview

Note: Log in required

Recovery Support for Addiction

We've partnered with Enterhealth to offer eligible employees and family members free, unlimited access to support and the opportunity for better addiction recovery.

The Enterhealth Connect portal delivers Advanced Recovery Support learning modules. It's free, confidential and available 24/7 to all employees and their families. It's a real solution to this real problem.

Log in to access the self-assessments, helpful insights and self-help information about alcohol, drug and nicotine addiction, misuse and abuse. Follow the steps below to begin:

Click portal link below
Click "Get Started"
Complete the form, using access code "BSWH"
Click "Create New Account"
Check your email for the link to set your password (check spam if needed)
Use the username and password to access your account

Go to Portal

Well-Being in Medicine

For Physicians, Physician Leaders, Advanced Practice Providers, Residents and Nursing Leaders

Our BSW Well-Being in Medicine strives to help healthcare providers by offering programs aimed at reducing burnout, enhancing resilience and wellness, building community and camaraderie, and restoring the joy associate with practicing medicine and caring for others. See below for some program highlights and visit the Well-Being in Medicine page for full details.

_{Note: Log in required for all links.}

Equipping Medical Leaders

Take part in the comprehensive leader development experience to address demands our leader’s face and sharpen personal leadership skills in this five-workshop series.

Learn more

This site summarizes the programs and benefits available to employees and their eligible dependents. Official plan documents, policies and certificates of insurance that contain the details, conditions, maximum benefit levels and restrictions on benefits govern our benefits program and are available on this site. In case of a conflict between this site and the official documents, the official documents prevail. The information on this site isn't a guarantee of benefits. Baylor Scott & White reserves the right to modify or terminate its employee benefit plans and programs at any time for any reason.

Click here if you have feedback on the website or need to report an issue. All other questions and issues, please contact the corresponding resource on the Need Help page.

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Whether you're facing personal or professional challenges, our resources can help. You’re not alone.