Excellent listener. Thoughtful comments and questions.
4.8
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Biography

Ages Seen
Adults
Geriatrics
Language(s) Spoken
English
Education
Medical School: University of Texas Health Science Center San Antonio (1996)
Internship: Internal Medicine, Parkland Memorial Hospital (1997)
Internship: Internal Medicine, UT Southwestern Medical Center (1997)
Residency: Internal Medicine, Parkland Memorial Hospital (1999)
Residency: Internal Medicine, UT Southwestern Medical Center (1999)
Certifications
Internal Medicine- American Board of Internal Med
Hospital Affiliations
Baylor Scott & White Medical Center - Plano
Baylor Scott & White The Heart Hospital - Plano
Baylor Scott & White The Heart Hospital - McKinney

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Reviews (758) for Richard C. Chen, MD

Overall
4.9*
averageRating metric
4.8
Wait Time at Clinic
4.9
Time Care Provider spent with Patient
5.0
Provider showed concern
4.9
Provider included you in decisions
4.9
Rate provider 0-10
5.0
Friendliness/Courtesy of Care Provider

Patient Comments**

4.8 Feb 12, 2025 Excellent listener. Thoughtful comments and questions.
5.0 Feb 12, 2025 The best
5.0 Feb 12, 2025 Dr. Chen has been excellent & extremely helpful both times I have seen him. He is extremely knowledgeable, friendly, and helpful. I feel very secure and thankful knowing my health is in his hands. (:
4.8 Feb 10, 2025 Dr. Chen is competent, professional, and caring - an outstanding physician.
5.0 Feb 7, 2025 Oustanding.
5.0 Feb 7, 2025 Dr. Chen really cares for his patients and it shows in how he interacts with his patients. I have several members of my family who have Dr. Chen as their primary caregiver.
5.0 Feb 4, 2025 Dr. Chen is the best. He is very knowledgeable, caring, and professional at all times. He takes the time to really listen to you.
5.0 Feb 4, 2025 I've been blessed by having Dr Chen as my Internist for 20 years. I have sent numerous people to him over the years, and that's because I consider him to be best of the best!
5.0 Feb 3, 2025 Dr. Chen doesn't make you feel rushed. Takes his time to show he cares.
5.0 Feb 1, 2025 Found a doctor I can trust and communicate with.
4.7 Feb 1, 2025 Dr Chen listens to me and answers any questions I have.
5.0 Jan 31, 2025 Very good communicator. Very professional.
4.9 Jan 30, 2025 Always timely, professional, kind and knowledgeable. He listens and includes m in his final decisions.
5.0 Jan 28, 2025 Very kind and compassionate, and a good listener
5.0 Jan 28, 2025 He is genuinely wanting to find an answer to my medical problem.
5.0 Jan 25, 2025 EXCELLENT.!!!!
5.0 Jan 24, 2025 Trusted analysis for my health for 15 years.
5.0 Jan 23, 2025 Dr Chen is the best. He listens, cares and ultimately puts his patients feels first.
5.0 Jan 21, 2025 He is the first doctor who listened
5.0 Jan 21, 2025 Dr Chen listened to my health concerns and provided clear and understandable direction.
5.0 Jan 21, 2025 Caring and concerned
5.0 Jan 18, 2025 I would have no other primary care Dr. Dr Chen is professional, compassionate, informative & caring.
4.7 Jan 18, 2025 He is the very best physician! He cares about my well being!! Very thorough, and discusses treatment so that I fully understand it.
5.0 Jan 18, 2025 I have been going to Dr Chen for many years and he always takes as much time as I need, answering all my questions and concerns. He is very professional and easy to talk to
5.0 Jan 16, 2025 Very much a pleasure dealing with
5.0 Jan 16, 2025 Dr. Chen is the very BEST
5.0 Jan 15, 2025 Dr. Richard Chen and his team is the best! I has a very bad allergy on my face and Dr. Chen was very detailed in diagnosing my symptoms and gave me professional recommendations. I am blessed to have him as my PCP. His nurse Is very helpful and caring. Thank you so much Dr. Chen.
5.0 Jan 14, 2025 He was very concerned and interested
5.0 Jan 14, 2025 Listens and had solid plans for better care
5.0 Jan 14, 2025 Very professional. Excellent visit!!!
5.0 Jan 12, 2025 Listens to me and cares. Great Dr. Really appreciate him
5.0 Jan 12, 2025 Dr Chen is very personable and easy to talk to. I am pleased with his service and have recommended him to several people.
4.8 Jan 11, 2025 Very good at returning my portal communications.
5.0 Jan 10, 2025 He was honest and spent quality time with me.
4.8 Jan 9, 2025 My friends all ask me who I have and they cannot get in as he is so busy. Dr. Chen listens to what you say and acts on it. I have had him for years as has my family and in laws. Good goodness for him.
5.0 Jan 9, 2025 Always awesome
5.0 Jan 9, 2025 Prompt, thorough, caring reception and service. Dr Chen listens and cares.
5.0 Jan 8, 2025 Great and cars about me
5.0 Jan 7, 2025 Very pleasant to interact with.
5.0 Jan 6, 2025 Dr. Chen was kind, professional, considerate, and thoughtful. He listened to my complaint and had already reviewed my chart, so he was onboard to get me the help I needed.
5.0 Jan 5, 2025 Great experience as always, and was so grateful for the time he gave me regarding my wife's challenges.
5.0 Jan 4, 2025 Dr. Chen is by far the best physician I have ever had. Absolutely great care and a wonderful manner. He embodies the doctors oath.
5.0 Jan 4, 2025 Dr. Chen is caring and very assertive.A great listener when explaining your problems.
4.7 Jan 4, 2025 He was very thorough and answered all my questions
4.8 Jan 3, 2025 Personable and efficient
4.6 Jan 3, 2025 Excellent listener got right to the point gave me good information
5.0 Jan 3, 2025 Dr.Chen always takes excellent care of me and gives me medical advice to enhance my life.
4.8 Jan 1, 2025 Dr. Chen is very friendly, personable and qualified! I have strong trust in his patient health care!
5.0 Jan 1, 2025 Best Dr ever
5.0 Jan 1, 2025 Caring and knowledgeable doctor
5.0 Dec 31, 2024 Dr Chen was booked but agreed to work me in when I escorted my family member for a check up appointment. I was sick and experiencing pain. I was quickly examined, tested and prescribed medication that worked quickly to address my condition. He and the office staff are always pleasant and supportive.
5.0 Dec 28, 2024 He is such a caring doctor. I always feel at ease talking to him.
5.0 Dec 28, 2024 Spends time with you and doesn't act like he's in a hurry.
4.5 Dec 27, 2024 Yes, If Dr. Chen is accepting new patients.
5.0 Dec 24, 2024 Dr Chen is always on-point with whatever my issue is. I LOVE him!!! I could not ask for better medical care.
5.0 Dec 22, 2024 Dr Chen was thorough and I felt he was interested in my health
5.0 Dec 22, 2024 He was able to order me medicine that is helping the cough and congestion
5.0 Dec 21, 2024 He's the Best!
5.0 Dec 21, 2024 Dr Chen is a great physician. Accessible, knowledgeable and practical. Takes time to explain things. Extremely down to earth.
5.0 Dec 21, 2024 Dr Chen is knowledgeable and caring.
5.0 Dec 21, 2024 Dr. Chen is always very professional, knowledgeable and a fantastic care professional.
5.0 Dec 21, 2024 Dr. Chen is always responsive to my health needs.
5.0 Dec 20, 2024 I have recommended Dr. Chen to family & friends. In fact a friend this afternoon @ the nearby park asked for a physician recommendation & I unequivocally provided Dr. Chen's name & my wife gave Dr. Chen's phone #. Dr. Chen is the most profession, knowledgeable & caring physician I've had in over 50 yrs.
5.0 Dec 19, 2024 Dr. Chen is by far the friendliest and most caring healthcare professional I have encountered in my 64 years of life. Highly recommended wonderful doctor.
5.0 Dec 18, 2024 Great
5.0 Dec 17, 2024 Listens to my concerns and explains things well
5.0 Dec 17, 2024 Very easy
5.0 Dec 15, 2024 Dr. Chen is the best. He never rushes you, answers all your questions and is very understanding.
5.0 Dec 14, 2024 He's a great guy, listens to what you say and is positive and helpful
5.0 Dec 13, 2024 Excellent discussion of medical issues.
5.0 Dec 11, 2024 Dr Chen is my long-term provider. The Best!
5.0 Dec 11, 2024 Dr. Chen is awesome holistically and clinically.
4.9 Dec 11, 2024 Dr Chen always looks for ways to help me with my health issues.
5.0 Dec 11, 2024 He is wonderful!
5.0 Dec 11, 2024 I love this guy and his practice
5.0 Dec 6, 2024 Very knowledgable, effective and concerned about your health.
5.0 Dec 4, 2024 Above and beyond care team and professionalism
4.6 Nov 28, 2024 Dr. Chen is a good communicator. He gets me involved in discussion about health and treatment which I appreciate
5.0 Nov 25, 2024 Dr. Chen is caring and knowledgable
5.0 Nov 23, 2024 Excellent
5.0 Nov 23, 2024 Dr Chen answers questions and provides great guidance
5.0 Nov 23, 2024 Professional and attentive
5.0 Nov 22, 2024 His is the BEST as is his staff
5.0 Nov 22, 2024 Dr Chen has always been very caring and friendly
5.0 Nov 18, 2024 Been seeing Dr. Chen for a number of years. Would highly recommend him to anyone.
5.0 Nov 17, 2024 Dr.Chen always gets me better when I'm sick and is very reassuring
5.0 Nov 16, 2024 No one better than Dr. Chen! Always listening and never feel rushed!
5.0 Nov 16, 2024 Thurough, friendly listens
5.0 Nov 16, 2024 My visit was very helpful. Very satisfied.
5.0 Nov 15, 2024 Always a very professional, caring, and patient Doctor Who explains everything clearly so the patient can understand it.
5.0 Nov 15, 2024 Dr Chen is a fantastic Dr in every way.
5.0 Nov 14, 2024 He takes time and shows interest.
4.7 Nov 13, 2024 Dr Chen is a fantastic he will be my doctor for the rest of my life
5.0 Nov 13, 2024 Caring doctor
5.0 Nov 11, 2024 Very professional, listens to my issues.
5.0 Nov 9, 2024 Knows my medical history
5.0 Nov 9, 2024 Compassionate, discussed options
5.0 Nov 9, 2024 Very good, took time to listen and engaged in care needed.
5.0 Nov 8, 2024 The doctor was not only extremely knowledgeable but also took the time to listen to all of my concerns without rushing. The staff was friendly and efficient, making me feel comfortable from the moment I walked in. I left feeling reassured and confident in the care I received. Highly recommend!
5.0 Nov 8, 2024 I like all service provided by my doctor and his team
5.0 Nov 7, 2024 He always takes his time and ensures all my questions are answered. He's thorough and kind
5.0 Nov 6, 2024 I have confidence in Dr. Chen. He cares, listens and has excellent bedside manner.
5.0 Nov 5, 2024 Dr. Chen has been my PCP Doctor for over 25 years. I drive 3 and a half hours to see him once a year. Sr. Chen is the best.
5.0 Nov 5, 2024 He Immediately recognized the problem I was having, explained clearly what was going on, took care to rule out other possibilities and provided guidance on how to treat and manage the issue. I am very grateful to have him as my doctor
5.0 Oct 31, 2024 Very satisfied with the care I receive from Dr. Chen
5.0 Oct 29, 2024 Always Excellent every time for 25 years !!!
5.0 Oct 29, 2024 Physician listened to all issues and offered valuable advice to improve my health.
5.0 Oct 28, 2024 He listened, assessed my needs & did follow up lab work for a more precise diagnosis.
5.0 Oct 26, 2024 Excellent!
5.0 Oct 26, 2024 Great 1X1 experience. Dr Chen takes the time and listens to you. Not a in and out visit. He cares about you.
5.0 Oct 26, 2024 Excellent care as always from Dr. Chen and his whole staff
5.0 Oct 26, 2024 He's the best!
5.0 Oct 26, 2024 I recommended Dr. Chen to my husband and he is now a new patient!
4.8 Oct 24, 2024 Dr. Chen got me in the same day due to an urgent issue and arranged an appointment with a surgeon the next day! Not only that he walked over to the lab where I was at to update me personally!
5.0 Oct 24, 2024 Dr.Chen is by far one of the best MD's that I've ever had, very compassionate, humble, honest but down to earth, give to like it is Physicians truthfully but respectfully. It's rare that you find that nowadays in a lot of physicians anymore.
5.0 Oct 23, 2024 Ive seen Dr.Chen for years, even before he started at BSW.
5.0 Oct 22, 2024 THE BEST
5.0 Oct 22, 2024 Always very good
5.0 Oct 21, 2024 Dr Chen listens deeply and treats me as a partner in diagnosis and treatments. I trust him and that's everything.
5.0 Oct 21, 2024 Very compassionate
5.0 Oct 21, 2024 Great Doc
5.0 Oct 16, 2024 A thorough, careful, excellent doctor. Very confident in him.
5.0 Oct 16, 2024 Dr Chen is very personable. He spends whatever time with me is necessary. I never feel he is rushed. He is very responsive. Enjoy & feel privileged to have Dr Chen as my Primary Care Provider.
5.0 Oct 15, 2024 Dr Chen is very caring,, knowledgeable, with excellent manner in treating me consistently as I age, and now am 66 years old.
5.0 Oct 15, 2024 Dr. Richard Chen and his team is professional and knowledgeable. They care for patient's physical and emotional well-being. I will definitely refer my friends to see Dr. Chen. Front desk lady is nice too. Thank you !
5.0 Oct 15, 2024 Very good care!! Love Dr Chen
5.0 Oct 14, 2024 I highly recommend Dr. Chen. He makes you feel comfortable the minute he walks into the room. He is friendly, caring, thorough, answers all my questions and I feel he truly cares for his patients!
5.0 Oct 12, 2024 Very caring and explained everything
5.0 Oct 12, 2024 Easy and prompt
5.0 Oct 12, 2024 Best care I've ever received. The Dr and the nurse are both very attentive to my needs.
5.0 Oct 12, 2024 He is awesome. He explains things in a way anyone without medical knowledge can understand. He is very kind & gentle.
5.0 Oct 11, 2024 Have been a patient for many years. Excellent doctor.
4.8 Oct 11, 2024 Listens well.
5.0 Oct 10, 2024 He is competent and caring
5.0 Oct 10, 2024 Always professional. Easy person with whom to communicate.
5.0 Oct 10, 2024 Dr. Chen is very thorough and always takes time to ask me pertinent questions and provide helpful advice and directions regarding my health.
4.8 Oct 9, 2024 He seems to listen well to his patients. He doesn't rush people through his office. He was on time for the apmt
4.8 Oct 9, 2024 Dr. Chen never makes me feel like I am just another patient to cross off his schedule. He is personable, caring, and thorough.
4.8 Oct 5, 2024 Friendly, knowledgeable, and ease to talk with.
5.0 Oct 4, 2024 Kind knowledgeable and listens
5.0 Oct 3, 2024 Caring, thorough, and efficient
5.0 Oct 3, 2024 Very good and relatable
5.0 Oct 3, 2024 Dr. Chen is kind and listens. I very much appreciate his care.
5.0 Oct 3, 2024 He never made me feel rushed; took the time to address my questions.
5.0 Oct 2, 2024 Professional
5.0 Oct 1, 2024 He's a great doctor
5.0 Sep 28, 2024 Dr. Chen, his assistant, and the receptionists are always friendly and competent. I always feel cared for and in good hands there.
5.0 Sep 28, 2024 Very thorough and professional
5.0 Sep 28, 2024 De. Chen is very knowledgeable, assertive, friendly, kind, so great person.
5.0 Sep 24, 2024 Excellent Dr.
4.8 Sep 22, 2024 He's excellent
5.0 Sep 21, 2024 I've been with Dr.Richard Chen for more than 20 years.
5.0 Sep 21, 2024 Dr Chen is an outstanding physician! He listens, he cares, and he doesn't judge.
5.0 Sep 21, 2024 Dr. Chen and staff are always great. Dr. Chen always answers my questions throughly and patiently. They get me in and out as quickly as possible. Whenever I Email Dr. Chen's clinic they always respond to me very fast. It's always a great experience.
5.0 Sep 20, 2024 Dr Chen has given my family great care
5.0 Sep 20, 2024 Dr. Chen is the best, he's attentive and professional.
5.0 Sep 19, 2024 He is very thorough and concerned about my health
5.0 Sep 18, 2024 We love Dr. Chen. He's our doctor and we're never leaving. He's a wonderful physician with a fabulous bedside manner a quality that seems to be very rare in healthcare now a days.
5.0 Sep 17, 2024 Thorough, knowledgeable, efficient, really listens.
5.0 Sep 11, 2024 He knows medicine and he knows me.
5.0 Sep 11, 2024 Great
4.7 Sep 11, 2024 I have recommened Dr. Chen to others.
5.0 Sep 10, 2024 Dr. Chen has always made me feel like I have the correct doctor.
5.0 Sep 7, 2024 He took his time to listen my concern and pain patiently. He comforted me makes me I am important person.
5.0 Sep 7, 2024 He is great!
5.0 Sep 5, 2024 Dr. Richard Chen provides the absolute best care of me!!
4.3 Sep 4, 2024 Dr Chen is always thorough, patient and knowledgeable. Love seeing him!
5.0 Aug 29, 2024 Dr. Chen is my go to for Any medical questions; He is by far the most intuned Doctor I have ever worked with. Extremely bright, patient-centered, and open to a dialogue.
4.8 Aug 28, 2024 Listens and has good recommendations.
5.0 Aug 28, 2024 Good listener and kind! I appreciate his common sense approach to good health.
4.9 Aug 26, 2024 Great Doctor, been through a lot with him.
4.8 Aug 25, 2024 Always patient and concerned. Very intelligent and knowledgeable.
5.0 Aug 23, 2024 He is professional, kind, listens to me, checks facts while discussing issues, includes me when making plans. He also makes sure I under what are side effects of medication if needed, gives me hope and encouragement as well, Top that off with his knowledge and wisdom, I am a happy camper.
5.0 Aug 21, 2024 Dr Chen was very thorough and explained everything to me.
5.0 Aug 21, 2024 Excellent doctor. Has been my Dr for about 20 years and my Mom's for about 18. As excellent on video as he is in person.

*The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey.

**Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.