How it works
In just a few steps in the MyBSWHealth app, you can be connected to healthcare providers who can help you determine what care you need—virtual, primary or urgent care, or the emergency room.
Help Me Decide is a free service offered through MyBSWHealth. If you have insurance, your standard insurance benefits apply once you are guided to either virtual or in-person care.
24/7 hours to fit your life
Help Me Decide is a 24/7 service that combines automated responses with live chat support from nurses. If you need to book an appointment with a provider, our scheduling teams have daily extended hours to assist you.
Scheduling specialists
Schedule an appointment with a provider based on your health needs.
- Monday – Friday, 7:00 AM – 9:00 PM
- Saturday – Sunday, 9:00 AM – 7:00 PM
Outside of these hours, you will have access to self-scheduling options or can request a response from a scheduling specialist when they are next available.
Healthcare decisions made simple
Not feeling well? Help Me Decide takes the guesswork out of where to go for care.
Personalized guidance
24/7 support
Advice on where to go for care
Confidence you're on the right path
Help me decide.
Use MyBSWHealth to get a personalized care experience.
Frequently asked questions
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How can this service help me?
Our chat feature connects you with Baylor Scott & White automated responses, nurses and schedulers to help you find the right care for your needs, potentially saving you time and money.
With this chat feature you can:
- Receive personalized recommendations based on your symptoms.
- Chat with a nurse to explore your care options.
- Get help with scheduling appointments with ease and efficiency.
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Who am I chatting with?
Help Me Decide is a chat feature that helps you find the best care solution.
First, you’ll be guided through sharing details about your symptoms, so we can use our automated chat, powered by clinicians, to recommend your best next steps. Then, based on your needs, we can connect you to a registered nurse, scheduling specialist or care expert.
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When is this service available?
Our automated chatbot and live nurses are available 24/7 to assist you. Scheduling specialists are available daily from 7:00 AM to 9:00 PM Monday through Friday and 9:00 AM to 7:00 PM on weekends.
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Who is eligible for this service?
Anyone with a MyBSWHealth account can access Help Me Decide, which is free and easy to set up. Our clinics have procedures for scheduling appointments for minors under 18 that will apply.
Technical help
Have technical questions or need help with the app? Our MyBSWHealth help desk is available Monday – Friday, 7:00 AM – 6:00 PM. Call 855.691.0180 for app support.
Visit other MyBSWHealth help topics.