Abby Brotherton Wicks, OD
Optometry
MyBSWHealth
Abby Brotherton Wicks, OD
Optometry
MyBSWHealth
Locations ofAbby Brotherton Wicks, OD
Baylor Scott & White Pavilion - Temple
1815 S 31st St , Temple, TX, 76504
6653.5mi
Directions
Call
254.724.3937
Closed
- Monday:7:30 am-5:00 pm
- Tuesday:7:30 am-5:00 pm
- Wednesday:7:30 am-5:00 pm
- Thursday:7:30 am-5:00 pm
- Friday:7:30 am-5:00 pm
Hours of Operation
Hours
Lab Hours
Hours of Operation
Office Hours
Biography
| Ages Seen |
|---|
| Children (ages 3-11) |
| Adolescents (ages 12-18) |
| Adults |
| Geriatrics |
| Language(s) Spoken |
|---|
| English |
| Education |
|---|
| Education: OD, Southern California College of Optometry (2013) |
| Residency: Neuro-Optometry / Acquired Brain Injury, State University of New York College at Buffalo (2014) |
| Certifications |
|---|
| Optometry- American Board of Optometry |
| Hospital Affiliations |
|---|
| Baylor Scott & White Medical Center - Temple |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Insurance listings are subject to change without prior notice. Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of health care services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: (877) 810-0372. This list is updated annually and is subject to change without prior notice
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Reviews (831) for Abby Brotherton Wicks, OD
| averageRating | metric | |
|---|---|---|
| 4.9 | Rate provider 0-10 | |
| 4.5 | Wait Time at Clinic | |
| 4.9 | Provider included you in decisions | |
| 4.9 | Provider showed concern | |
| 4.9 | Time Care Provider spent with Patient | |
| 4.9 | Friendliness/Courtesy of Care Provider |
Patient Comments**
| 4.8 | May 14, 2025 | The care that I received was very good and the time she spent explaining the process to me was great. She gave three options for the medication that she requimended for the problem that I have. She was very professional in everything she did. | |
| 5.0 | May 13, 2025 | I was very pleased with the providers services. I've only had one other eye exam where someone was as thorough as Ms. Wicks.Thank you | |
| 5.0 | May 13, 2025 | Very understanding and works well with patients. | |
| 5.0 | May 13, 2025 | Dr. Wicks was very personable all the while working with efficiency throughout my examination. She explained in detail, and in lay terms, whet her exam revealed. | |
| 5.0 | May 12, 2025 | Very pleasant, and professional provider, and staff. | |
| 5.0 | May 12, 2025 | Abby is great | |
| 4.8 | May 11, 2025 | She took her time, answered questions, thorough during exam. | |
| 3.9 | May 10, 2025 | The short time with her, she was very nice and efficient. | |
| 5.0 | May 9, 2025 | Thorough and followup with previous physician | |
| 5.0 | May 8, 2025 | Very positive, thorough, knowledgeable, personable. On time. | |
| 4.9 | May 7, 2025 | Through | |
| 5.0 | May 7, 2025 | Everyone from start to finish was great and attentive | |
| 5.0 | May 6, 2025 | Very personal and professional | |
| 5.0 | May 6, 2025 | She's great. | |
| 5.0 | May 6, 2025 | Very attentive and explained everything well. | |
| 5.0 | May 6, 2025 | Pleasant | |
| 5.0 | May 6, 2025 | Abby was absolutely wonderful in her communication skills. She was very personable and did a great job of educating me. | |
| 4.8 | May 6, 2025 | Provider is professional, very polite and friendly! | |
| 5.0 | May 5, 2025 | She was great! Very easy to talk to and a great listener. | |
| 5.0 | May 5, 2025 | Good check up | |
| 5.0 | May 5, 2025 | Really though like that very much | |
| 5.0 | May 3, 2025 | Very capable and professional | |
| 5.0 | May 2, 2025 | Very kind and thorough | |
| 5.0 | Apr 30, 2025 | Excellent | |
| 5.0 | Apr 28, 2025 | Came into the room bright and happy that I was there. Made the appointment very comfortable. | |
| 5.0 | Apr 28, 2025 | Outstanding | |
| 5.0 | Apr 27, 2025 | She was extremely nice and professional. She made me feel comfortable and answered any questions that I had. | |
| 5.0 | Apr 27, 2025 | Dr. Wicks took time to listen to my concerns and gave recommendations on solving them. Dr. Wicks took time to do a complete exam and made sure nothing was missed. | |
| 4.8 | Apr 26, 2025 | She knew what she was doing | |
| 5.0 | Apr 25, 2025 | Plesant | |
| 5.0 | Apr 25, 2025 | Very professional efficient curteous doctor | |
| 5.0 | Apr 25, 2025 | She's the best!! So is her assistant! | |
| 5.0 | Apr 25, 2025 | Did A very thorough examination & explained everything well & answered my questions. | |
| 5.0 | Apr 25, 2025 | Knowledgeable great personality | |
| 4.8 | Apr 24, 2025 | When I shared some good news about my health, she was very pleased for me. And she commented that it took really hard work. ( that took 20 seconds, but really was encouraging!) | |
| 5.0 | Apr 24, 2025 | Dr. Wicks was quite professional and thorough in her exam of my eyes. She was able to answer my questions using illustrations which made my situation much clearer than I had understood before, which I greatly appreciated. | |
| 5.0 | Apr 23, 2025 | Very thorough - explained everything as she was looking at eyes | |
| 5.0 | Apr 23, 2025 | We love Dr Wick!! | |
| 5.0 | Apr 23, 2025 | Top notch | |
| 5.0 | Apr 16, 2025 | She really listened to my concerns | |
| 4.8 | Apr 16, 2025 | Dr. Wicks is so patient with my autistic child. Her kind and friendly personality makes my child feel so comfortable. | |
| 3.9 | Apr 16, 2025 | Very thorough and explained things well | |
| 4.8 | Apr 16, 2025 | Dr Wicks is personable, friendly, and professional. I thoroughly enjoyed being seen by her. She answered all my questions and shared as much information with me to help me make good decisions regarding my care. | |
| 5.0 | Apr 16, 2025 | Second time visiting her, always takes care of me. | |
| 5.0 | Apr 16, 2025 | She is personally energetic and enthusiastic about her work, and calm and reassuring to the patient. | |
| 5.0 | Apr 16, 2025 | Caring, very knowledgeable. | |
| 5.0 | Apr 13, 2025 | Very friendly, knowledgeable and caring. | |
| 5.0 | Apr 12, 2025 | Very caring and understanding | |
| 5.0 | Apr 12, 2025 | He was very caring they're all informative and attentive | |
| 5.0 | Apr 12, 2025 | Very professional, very knowledgeable, great with patients. Great energy. Very helpful, very efficient. | |
| 5.0 | Apr 11, 2025 | Very upbeat & knowledgeable | |
| 4.8 | Apr 11, 2025 | Friendly staff and thourough | |
| 4.8 | Apr 11, 2025 | Dr. Wicks eas very thorough, which I was very impressed. She listens and checks every concern I had. | |
| 4.4 | Apr 11, 2025 | Most pleasant and comfortable to be around | |
| 4.4 | Apr 11, 2025 | She was kind, thorough and explained things well. | |
| 4.8 | Apr 9, 2025 | Everyone from the front desk to medical staff to doctor Wicks was very nice | |
| 5.0 | Apr 9, 2025 | Explain things really really well and was very knowledgeable and concerned. | |
| 5.0 | Apr 8, 2025 | Very good job... | |
| 5.0 | Apr 7, 2025 | Dr. Wicks is very professional but also personable. | |
| 5.0 | Apr 5, 2025 | Incredible! She's great! | |
| 5.0 | Apr 5, 2025 | Very knowledgeable explained everything in understandable detail | |
| 5.0 | Apr 4, 2025 | Excellent care provider | |
| 4.8 | Apr 4, 2025 | First time to see this Doctor. She was very thorough. | |
| 5.0 | Apr 4, 2025 | She was very friendly and she wanted to help me the best she could and she did that | |
| 5.0 | Apr 3, 2025 | Takes time to listen to your concerns and addresses each item. Great professional and cares about your well being. | |
| 5.0 | Apr 3, 2025 | Dr. Wicks is so friendly & treats her patients as if they were family. | |
| 5.0 | Apr 2, 2025 | She is great | |
| 4.3 | Apr 2, 2025 | She seemed very knowledgeable and gave a thorough exam. | |
| 5.0 | Apr 2, 2025 | She listens and understands your concerns and questions about your eyes. | |
| 4.8 | Apr 2, 2025 | Overall procedures, preparations and exams were complete in a timely manner with excellent personable/professional Staff and Doctor. | |
| 5.0 | Apr 1, 2025 | Very thorough, very personable | |
| 5.0 | Mar 30, 2025 | Timely, professional, effective, cordial, clear communication and good listening. Thorough. | |
| 5.0 | Mar 29, 2025 | Very personable and professional. | |
| 5.0 | Mar 28, 2025 | Dr. Wicks is a very thorough provider. She's kind and listens to my concerns. | |
| 4.8 | Mar 27, 2025 | Very professional. Answered all my questions. | |
| 5.0 | Mar 25, 2025 | Abby checked my eye very carefully and prescribed me two eye medications | |
| 4.8 | Mar 22, 2025 | Really professional | |
| 5.0 | Mar 22, 2025 | Dr. Wicks is very knowledgeable and showed interest in trying to help me with my symptoms. | |
| 5.0 | Mar 22, 2025 | She definitely knows her "stuff". I will have no qualms recommending her to others. | |
| 4.5 | Mar 21, 2025 | She was very personable and explained teat results in layman's detail. | |
| 5.0 | Mar 21, 2025 | She is very good. And her helper is as well. Yet another example of BSW excellence. | |
| 5.0 | Mar 21, 2025 | Very thorough and professional | |
| 5.0 | Mar 20, 2025 | Excellent in every way! | |
| 5.0 | Mar 20, 2025 | Very nice Doctor | |
| 5.0 | Mar 19, 2025 | Outstanding professional physician | |
| 5.0 | Mar 19, 2025 | Thoughtful, thorough, compassionate. I feel confident that I am receiving the best care possible.., | |
| 5.0 | Mar 18, 2025 | Everyone was very pleasant and thorough during my eye examination. | |
| 5.0 | Mar 18, 2025 | Great | |
| 5.0 | Mar 18, 2025 | She was extremely thorough and explained everything she was doing. | |
| 5.0 | Mar 18, 2025 | Very professional. Answered all of my questions | |
| 4.3 | Mar 18, 2025 | I enjoyed my visit with Dr. Wickes. However, she was an hour and a half late to the appointment from the appointment time. | |
| 5.0 | Mar 18, 2025 | She was very thorough and did an excellent job. | |
| 5.0 | Mar 17, 2025 | Very caring and explained everything to me | |
| 5.0 | Mar 14, 2025 | Very precise and she knows her job | |
| 5.0 | Mar 14, 2025 | Explain situation and gave specific instructions | |
| 5.0 | Mar 14, 2025 | She was friendly and professional. | |
| 5.0 | Mar 14, 2025 | Very thorough. Good communication skills. Answered my questions. | |
| 5.0 | Mar 14, 2025 | Excellent! | |
| 5.0 | Mar 14, 2025 | Very kind, courteous, thoughtful and knowledgeableWhile addressing any concerns one might have. Very Friendly too. | |
| 5.0 | Mar 14, 2025 | I've had this problem before & was never told what this was, but she told me what these blisters in my eye was. Really think she's a good doctor. | |
| 4.8 | Mar 12, 2025 | She is very thorough and answered all of my questions, even a follow up question after the office visit. | |
| 5.0 | Mar 11, 2025 | Dr. Wickes and her technician that did a lot of the first stages of checking my house both were excellent very cheerful people very patient very professional I would definitely recommend Dr. Wicks and her team to everyone I know We had some questions related to my wife she cheerfully answered all of those helped us with those issues very very kind lady excellent doctor will recommend her to everyone I know | |
| 5.0 | Mar 5, 2025 | Professional, friendly. | |
| 5.0 | Mar 4, 2025 | Conducted a complete professional exam of my eyes. | |
| 5.0 | Mar 4, 2025 | It was great! I felt she was very thorough. | |
| 5.0 | Mar 2, 2025 | Nice and friendly Care provider and staff. | |
| 4.7 | Mar 2, 2025 | Very professional and knowledgeable | |
| 4.8 | Mar 2, 2025 | Very professional, good listener, answered all my questions, explained everything clearly. Very thorough in exam, knowledge, made me feel comfortable, I felt she was genuinely caring. | |
| 5.0 | Mar 1, 2025 | First time to see Abby Brotherton Wicks OD. I was very impressed how she explained what she was doing & her concern. Friendly! She made me feel comfortable. Student was with her & asked if I was ok with him being in there with my examination. I would recommend her to family & friends! | |
| 4.7 | Mar 1, 2025 | She is very nice and explains everything | |
| 5.0 | Mar 1, 2025 | She was very thorough and had an excellent bedside manner | |
| 5.0 | Mar 1, 2025 | First time visit with this provider. Enjoyed visit very much. Very satisfied with after action report. | |
| 5.0 | Feb 27, 2025 | She was very nice, caring ,and she took her time with me. | |
| 4.7 | Feb 26, 2025 | She was great; very personable and listener; also very professional and thorough. | |
| 5.0 | Feb 26, 2025 | Very good Dr. Very knowledgeable and superb patient skills. | |
| 5.0 | Feb 23, 2025 | Outstanding manner and explanations. Very professional but friendly. A role model for all other clinicians. | |
| 5.0 | Feb 21, 2025 | She is great | |
| 5.0 | Feb 21, 2025 | Very knowledgeable and courteous. Very good help | |
| 4.3 | Feb 21, 2025 | Friendly, respectful and ready to answer any questions or concerns | |
| 5.0 | Feb 21, 2025 | Very professional and caring she explained everything to include ask if I had any questions or concerns | |
| 5.0 | Feb 20, 2025 | I am a new patient to Doctor Wicks. She was through, caring, supportive and timely. She answered my questions and concerns and I wouldn't mind seeing her again for eye care. | |
| 5.0 | Feb 19, 2025 | She was very thorough, checked results of testing by technician, and re-checked. She gave me her opinion/diagnosis of my eye health and assured me of what I could expect for further maintaining my eye health. | |
| 5.0 | Feb 18, 2025 | Dr. Wick impresses me as extremely competent. She is friendly and interested in any comments about vision changes or concerns. I am ver pleased to have her as my doctor. | |
| 4.2 | Feb 18, 2025 | Comprehensive friendly listened | |
| 5.0 | Feb 16, 2025 | Great | |
| 5.0 | Feb 14, 2025 | I had a great experience with Dr. Wicks. She is courteous, caring, and thorough. She was very careful to make sure my issue was fully resolved. She's a great doctor. | |
| 4.7 | Feb 14, 2025 | Dr. Wicks has seen me consecutively for two years now and she is absolutely knowledgeable, expert in her care, and goes above and beyond for patients. | |
| 5.0 | Feb 11, 2025 | Very nice Doctor, pleased , hope to see her. Next year for my eye check up | |
| 4.8 | Feb 6, 2025 | Explain everything and listen too | |
| 5.0 | Feb 6, 2025 | Extremely professional and explains everything to you and willing to take the time to answer any questions you may have | |
| 5.0 | Feb 6, 2025 | She is excellent! This was my second visit with her. I was impressed with her knowledge, explanations, and care at the first visit and again at the second visit. Keep her! | |
| 5.0 | Feb 5, 2025 | Great experience | |
| 4.8 | Feb 5, 2025 | Listened and responded with concern. Knowledgeable and friendly Just all around great experience. | |
| 5.0 | Feb 4, 2025 | Very respectful and all around good dr | |
| 5.0 | Feb 2, 2025 | Listened and identified the problem | |
| 5.0 | Feb 1, 2025 | Explained everything that I needed to know . Didn't have to wait. She was very friendly and easy to talk to. | |
| 5.0 | Jan 31, 2025 | Very knowledgeable and helpful - answered all my questions. | |
| 5.0 | Jan 31, 2025 | Super nice and courteous, well professional | |
| 5.0 | Jan 30, 2025 | Gentle and informative | |
| 5.0 | Jan 30, 2025 | This provider made me feel comfortable and explained everything she was going to do. | |
| 5.0 | Jan 29, 2025 | Very professional. Didn't rush. Ask if I had any questions | |
| 5.0 | Jan 29, 2025 | She was through and very knowledgeable on everything involving my eye. Her delivery of information to me was precise and well received! | |
| 5.0 | Jan 28, 2025 | Dr. Wicks was very helpful & she listen to my needs. | |
| 5.0 | Jan 27, 2025 | Was nice and very thorough. I would definitely recommend this doctor. I will return to see her in one year. | |
| 4.8 | Jan 24, 2025 | She is very caring | |
| 5.0 | Jan 23, 2025 | Fast and thorough! | |
| 5.0 | Jan 23, 2025 | She is a nice Dr | |
| 5.0 | Jan 22, 2025 | Abby was very sweet , caring, and knowledgeable. | |
| 5.0 | Jan 22, 2025 | Dr Wicks listened to me and offered several helpful suggestions for my problem | |
| 4.7 | Jan 22, 2025 | Dr. Wicks was extremely sweet and caring, while at the same time being very knowledgeable and professional. She took her time in dealing with my case, and she contacted me afterward as following up with some concerns I expressed. | |
| 5.0 | Jan 21, 2025 | Very friendly, personable and knowledgeable. | |
| 4.9 | Jan 20, 2025 | I felt like she gave me a good exam but she was supposed to contact me with the results & I haven't heard from her. | |
| 4.8 | Jan 19, 2025 | Explained everything, what need to do. | |
| 4.4 | Jan 16, 2025 | Great provider.new visit for me. | |
| 5.0 | Jan 15, 2025 | Very thorough and explained things I could understand | |
| 5.0 | Jan 15, 2025 | Dr Abby was great she answered every question I had and she told me information that is very valuable. | |
| 4.8 | Jan 14, 2025 | She was very thorough, and explained everything that we did in a way I could understand. She made the visit very pleasant and I enjoyed having her as my physician for my Optical. | |
| 5.0 | Jan 14, 2025 | Great care provider and she was excellent. | |
| 5.0 | Jan 11, 2025 | Dr Wicks answered my Eye Health Problems and indicated that I Need Cata | |
| 4.8 | Jan 10, 2025 | She answered all my questions and very helpful and informative. Great character and professional. The best | |
| 4.7 | Jan 10, 2025 | Very nice and good and kind | |
| 5.0 | Jan 8, 2025 | She is very professional. | |
| 5.0 | Jan 7, 2025 | Very friendly and kept me informed thru every step | |
| 5.0 | Jan 7, 2025 | Outstanding patient care- knowledgeable- patient! | |
| 5.0 | Jan 4, 2025 | Friendly, thorough, nice, experienced | |
| 5.0 | Jan 3, 2025 | She was amazing it's a blessing to be under her care she's very caring sweet professional | |
| 5.0 | Dec 29, 2024 | Very thorough, knowledgeable and caring. | |
| 5.0 | Dec 25, 2024 | Very caring, very professional | |
| 4.8 | Dec 24, 2024 | She is very detailed and provides care that is presented in a manner of professional and yet warmth | |
| 4.9 | Dec 21, 2024 | Friendly, makes sure I understand her explanations. | |
| 4.9 | Dec 21, 2024 | We really like Dr. Wicks. She is very thorough and listen to my concerns. She is friendly, caring, and personable. | |
| 5.0 | Dec 21, 2024 | Very nice and courteous. | |
| 4.3 | Dec 20, 2024 | DR Wickes is conscientious in regards to her patients. | |
| 5.0 | Dec 19, 2024 | Doctor Wicks is a good doctor in my opinion | |
| 5.0 | Dec 19, 2024 | Love Dr. Wicks. She has a Beautiful Personally and is extremely friendly and caring for her Patients. | |
| 4.8 | Dec 19, 2024 | She asked about and verified my symptoms. Explained plan of treatment and was very thorough | |
| 5.0 | Dec 18, 2024 | Dr Wicks took care to speak to me knowledgeably and kindly. | |
| 5.0 | Dec 17, 2024 | She is very helpful and very thorough with her testing and recommendations. | |
| 4.8 | Dec 17, 2024 | I was well pleased with her efficiency, her personal care of the patient, great personality. | |
| 5.0 | Dec 17, 2024 | She is awesome an liisten | |
| 5.0 | Dec 16, 2024 | Very friendly down to esrth spoke in simple terms and explained everything answered all my questions | |
| 5.0 | Dec 16, 2024 | Provider was efficient, professional and was knowledgeable of my background information (this was my first visit with this provider). My visit experience was excellent. | |
| 5.0 | Dec 16, 2024 | Communicates with you and Attentive to your answers. | |
| 5.0 | Dec 13, 2024 | Dr. Wick and all the staff are incredible!!! They are so personable and knowledgeable. They take their time and fully explain everything in a way that is easy to understand. | |
| 5.0 | Dec 13, 2024 | She provided a good, thorough examination and really listed to me. | |
| 5.0 | Dec 12, 2024 | Explained everything so I understood what was going on. | |
| 5.0 | Dec 11, 2024 | Top Nutch care, empathy and pateince | |
| 4.8 | Dec 11, 2024 | Dr Abbey Wick is absolutely brilliant most importantly she loves what she does and it shows. She's confident, knowledgeable and caring. Dr Wick cares about her patients she was thorough In her exam and she explained the importance of using my Rx for inflammation caused by dry eyes along with Refresh to moisturize. This information had not been provided before and this was my 3rd visit for the care of my dry eyes/allergy eyes. We just moved to Texas and I hope Dr Wicks doesn't move anytime soon because she is extremely valuable you the BSW Health Care system there's just not enough Drs like Dr Wicks. Thank you | |
| 5.0 | Dec 10, 2024 | She was very thorough | |
| 4.8 | Dec 10, 2024 | She was devoted to find a cure for my blurry vision. | |
| 4.2 | Dec 10, 2024 | Very professional | |
| 5.0 | Dec 7, 2024 | Easy to talk to takes time to listen and very helpful | |
| 5.0 | Dec 7, 2024 | Dr Wicks explained my condition more clearly than anyone ever has. | |
| 5.0 | Dec 6, 2024 | Dr. Wicks is friendly and efficient and thorough in her examination. Her recommendations are clear and concise. | |
| 5.0 | Dec 6, 2024 | Excellent | |
| 5.0 | Dec 6, 2024 | Very personable and efficient. | |
| 4.8 | Dec 5, 2024 | Takes the time to explain each procedure she is doing while performing the examination. | |
| 5.0 | Dec 5, 2024 | Great rapport with patient. | |
| 5.0 | Dec 5, 2024 | Very thorough & informativeExplained all in detail | |
| 4.8 | Dec 5, 2024 | A very professional member of the staff. Very Thorough In details . Listened to my questions and gave explanations. A definite asset to the Optometry Department. | |
| 4.7 | Dec 4, 2024 | Very competent and friendly. | |
| 5.0 | Dec 4, 2024 | Showed care and concern. Very comforting and very supportive in decisions on the nature of the visit. | |
| 4.5 | Dec 3, 2024 | Thorough and professional | |
| 4.8 | Nov 26, 2024 | She seemed very thorough and answered all of my questions. | |
| 5.0 | Nov 26, 2024 | Dr.Wicks genuinely cares about her patients. She is very warm and friendly while being very thorough during my appointments. | |
| 4.7 | Nov 23, 2024 | Dr. Wicks and her staff provide great patient care. | |
| 4.7 | Nov 21, 2024 | She was caring and communicated well | |
| 5.0 | Nov 20, 2024 | Dr Wicks was very thorough and kind. I very much appreciated her helpful diagnosis and attention to my needs. I would highly recommend her. | |
| 5.0 | Nov 20, 2024 | Sincere, caring professional | |
| 4.7 | Nov 19, 2024 | My wife and I went to other optometrist and it was terrible. Dr Wicks was excellent |
*The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey.
**Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.