Good meeting her and got what I needed
4.8
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Biography


Amy Heiner is a certified nurse practitioner specializing in the care of colorectal disease.

Amy is a member of the American Association of Nurse Practitioners and is certified as an Advanced ...
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Ages Seen
Adolescents (ages 12-18)
Adults
Geriatrics
Language(s) Spoken
English
Education
Education: FNP, Chamberlain College of Nursing (2018)
Certifications
Family Nurse Practitioner- American Academy of Nurse Practitioners
Hospital Affiliations
Baylor Scott & White Medical Center - Hillcrest
Baylor Scott & White Medical Center - Temple

Insurances accepted

Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.

Insurance listings are subject to change without prior notice. Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of health care services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: (877) 810-0372. This list is updated annually and is subject to change without prior notice
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  • Aetna - (22)
    Aetna-Aetna Medicare Choice II Plan (PPO)
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  • Baylor Scott & White Health Plan - (2)
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  • Blue Cross Blue Shield - (37)
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  • Superior Health Plan - (20)
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  • UnitedHealth - (1)
    UnitedHealth-Secure Horizons
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    WellMed-AARP Medicare Advantage (HMO-POS)
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    WellMed-AARP Medicare Advantage Patriot (HMO-POS)
    WellMed-AARP Medicare Advantage SecureHorizons Plan 1 (HMO-POS)
    WellMed-AARP Medicare Advantage SecureHorizons Plan 2 (HMO-POS)
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    WellMed-UnitedHealthcare Dual Complete Choice (Regional PPO DSNP)
    WellMed-UnitedHealthcare Dual Complete Select (HMO POS DSNP)
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    WellMed-UnitedHealthcare Medicare Advantage Ally (HMO POS CSNP)
    WellMed-UnitedHealthcare Medicare Advantage Choice (Regional PPO)
    WellMed-UnitedHealthcare Medicare Gold (Regional PPO CSNP)
    WellMed-UnitedHealthcare Medicare Silver (Regional PPO CSNP)
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Reviews (207) for Amy Lene Heiner, FNP

Overall
4.9*
averageRating metric
4.9
Time Care Provider spent with Patient
4.8
Wait Time at Clinic
5.0
Provider showed concern
4.9
Provider included you in decisions
4.9
Rate provider 0-10
4.9
Friendliness/Courtesy of Care Provider

Patient Comments**

4.8 Feb 13, 2025 Good meeting her and got what I needed
5.0 Feb 13, 2025 Amy listens well and took an appropriate amount of time with me. She showed care and concern for my health Issues and explained the procedure needed to correct my issue. I have seen Amy.before and have been pleased with the medical care that she providedI like her very well and woukd recommended her to family and friends.
4.8 Feb 8, 2025 Ms. Amy is the best - she listens and answers questions. An excellent medical person!
5.0 Feb 1, 2025 Very attentive. Always asks if the patient has any questions or concerns. Always making sure the patient understands what was talked about.
5.0 Jan 25, 2025 I went to Amy Heiner for a second opinion and it was like night and day from Austin Gastro. She spent over an hour discussing the next steps in order to finally diagnose whatever is going on with me. She did not try to push unnecessary drugs like Austin Gastro NP did. She listened and thoroughly explained the next steps and I walked out of that appointment feeling confident and hopeful that we will figure out my health Issue that Austin Gastro has failed to do so In the last 4 months.
5.0 Jan 24, 2025 Felt very comfortable
4.8 Jan 11, 2025 Fantastic! Kind, thorough, gentle, joyful
4.8 Jan 9, 2025 Very friendly and knowledgeable.
5.0 Jan 9, 2025 Dr. Heiner is very knowledgeable regarding my issues and has a wonderful bedside manner.
5.0 Jan 9, 2025 Always caring and compassionate. I would not recommend anyone else but Miss Amy
5.0 Jan 3, 2025 Always takes time to listen to concerns and answers all questions with explanation.
5.0 Dec 23, 2024 Excellent
5.0 Dec 20, 2024 She was wonderful. She was so kind and caring.
5.0 Dec 20, 2024 Professional, kind, knowledgeable, informative
5.0 Dec 18, 2024 She cares about the helping people understand what is going on with their bodies and she explains things really well so you can understand
5.0 Dec 10, 2024 Dr Amy Heiner has always been honest about my condition and gone extremely above and beyond to explain treatment and encouragement through the process
5.0 Dec 6, 2024 This was a follow up visit after my colon resection. Amy is very caring provider; she is so helpful and patient to answer all my questions. I truly appreciate her and all the BSW employees at this clinic
5.0 Dec 4, 2024 Amy is genuinely caring, compassionate and thorough with my care. She patiently listens to me and offers support and expertise in a friendly and unrushed manner.
5.0 Nov 9, 2024 Very professional, good bed side manner, understood my problem and explained it and treatment very concisely and well.
5.0 Nov 7, 2024 Excellent! Very caring, understanding. Really pays attention to patient.very knowledgeable. Explains medical situation exceptionally well.
4.8 Nov 6, 2024 Very helpful
5.0 Nov 1, 2024 Caring . Pleasant to talk to.
5.0 Oct 29, 2024 Very caring, discuss multiple options
5.0 Oct 24, 2024 She is wonderful and so down to earth, she explains in words that can be understood by even the not so medical minded person
5.0 Oct 24, 2024 Very personable, knowledgeable, common sense, and thorough.
5.0 Oct 23, 2024 She guided me through the next process in my care. Showed she was genuinely invested in my care and next steps in it.
5.0 Oct 23, 2024 The doctor and her PA were extremely friendly and helpful. I felt comfortable. Everything was explained concisely.
5.0 Oct 23, 2024 Amy is wonderful!!!
5.0 Oct 16, 2024 Very caring explanation was excellent.
5.0 Oct 14, 2024 I was made to fill very much at ease with the exam preformed. Very professional and at the same time easy to talk to.
5.0 Oct 11, 2024 It was another wonderful experience with answered questions and a plan for resolution. She got the ball rolling.
5.0 Oct 9, 2024 Amy Heiner is top notch.
4.8 Oct 6, 2024 Very caring; very helpful; listened and answered all questions with good explanations.
5.0 Oct 4, 2024 Very friendly, caring, professional and experienced.
5.0 Oct 3, 2024 Great experience answered all my questions adequately. Pointed out some things I didn't know about.
5.0 Oct 2, 2024 Amy is a great listener to find out the problem and the best result for your health.
5.0 Sep 25, 2024 Compassionate, thorough, listened to everything I had to say, made sure she was available if I needed to call before my next appointment, has a natural ability to put patients at ease immediately
5.0 Sep 25, 2024 She is the provider you can ask for. She cares for her patients
5.0 Sep 24, 2024 Very personable and knowledgeable
5.0 Sep 20, 2024 Very friendly and outgoing. Covers are areas related to the problem.
5.0 Sep 19, 2024 Listened with compassion
5.0 Sep 18, 2024 Genuine kindness, nonjudgmental, very educationally informative, took time to listen, empathetic, balanced medical issues with quality of life issues
5.0 Sep 16, 2024 Caring, professional, takes time to listen, addresses all concerns, doesn't rush you
4.8 Sep 15, 2024 Above and beyond. They are an amazing group and not what you find very often these days. Excellent care and knowledge
5.0 Sep 12, 2024 Compassionate and honest
5.0 Sep 10, 2024 Great
5.0 Sep 6, 2024 She is very caring
4.8 Sep 4, 2024 Friendly and kind. Efficient. And answer all my questions and provided a plan forward.

*The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey.

**Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.