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Baylor Scott & White HouseCalls program has been caring for the senior adults of North Texas for more than 20 years. Beginning in 1998, Baylor Scott & White HouseCalls has been proud to provide primary care to older adults who are homebound and unable to access healthcare through regular office visits with a physician.

Our goal is to bring quality care to the adult population in the comfort of their home, group home, assisted living facility or special care unit. We take a multi-disciplinary approach to home care treatment that may include physicians, nurse practitioners, social workers and chaplains. Our goal is to ensure that our patients maintain a quality of life and avoid visits to the emergency room or hospital.

The experienced staff of nurse practitioners, physicians assistants and physicians here specializes in geriatric and adult medicine, and they visit close to 1,000 patients who are enrolled in our program. Baylor Scott & White HouseCalls has enjoyed tremendous success in preventing emergency room visits and hospital admissions for our patients. Results show that our efforts have significantly improved the quality of care for our senior patients.

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Insurances accepted

Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.

Insurance listings are subject to change without prior notice. Please call the hospital or health plan to verify coverage information before scheduling your visit/procedure.
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  • Aetna - (16)
    Aetna Medicare Freedom Plan (PPO)
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    Aetna Medicare Dual Complete Plan (HMO D-SNP)
    Health Network Only
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    Aetna Medicare Freedom Preferred Plan (PPO)
    Aetna Medicare Prime Plan (HMO)
    Health Network Option
    Aetna Medicare Eagle Plan (PPO)
    STAR
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    Aetna Medicare Choice II Plan (PPO)
    Aetna Medicare Choice Plan (PPO)
    Aetna Medicare Eagle II (PPO)
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  • American Health Advantage of Texas - (1)
    American Health Advantage of Texas HMO I-SNP
  • Baylor Scott & White Health Plan - (1)
    BSW Extended PPO
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Insurance listings are subject to change without prior notice. Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of healthcare services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: 1.877.810.0372. This list is updated annually and is subject to change without prior notice.


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Medical services

​​​​​​​​​​​​​Baylor Scott & White HouseCalls offers expertise and treatment options conveniently located near you.


  • Comprehensive geriatric assessment

    Comprehensive geriatric assessment

    The geriatric assessment is a consultation with our patients that enables us to gather important information on the medical, psychosocial and functional capabilities and limitations of our elderly patients. We use this information to develop treatment and long-term follow-up plans; arrange for your primary care and rehabilitative services; organize and determine possible long-term care requirements and optimal placement; and make the best use of healthcare resources.

    The geriatric assessment differs from a standard medical evaluation in three general ways:

    • It focuses on elderly individuals with complex problems
    • It emphasizes functional status and quality of life
    • It frequently takes advantage of an interdisciplinary team of providers
  • Home care coordination

    Home care coordination

    The nurse practitioners and physicians here take a multidisciplinary approach to the care of patients. An important part of our service is to manage our patient's medical and psychosocial needs. We proactively manage the healthcare of our patients in all settings and severity of illness and make every effort to match appropriate resources to a patient’s condition.

  • Management of common chronic conditions of the elderly

    Management of common chronic conditions of the elderly

    All too often, because there are so many chronic conditions that seem to afflict older persons, there is the mistaken perception that diabetes, arthritis and the like are just “part of growing old”—and nothing can be done about them. The truth is most of these diseases and conditions are treatable and should be addressed by a physician. We help manage most common chronic diseases afflicting the elderly which include:

    • Adult-onset diabetes
    • Arthritis
    • Urinary incontinence
    • Dementia
    • Parkinson disease
    • Glaucoma
    • Occupational lung disease
    • Cataracts
    • Osteoporosis
    • Enlarged prostate
    • Alzheimer disease
    • Macular degeneration
    • Depression

Comprehensive geriatric assessment

The geriatric assessment is a consultation with our patients that enables us to gather important information on the medical, psychosocial and functional capabilities and limitations of our elderly patients. We use this information to develop treatment and long-term follow-up plans; arrange for your primary care and rehabilitative services; organize and determine possible long-term care requirements and optimal placement; and make the best use of healthcare resources.

The geriatric assessment differs from a standard medical evaluation in three general ways:

  • It focuses on elderly individuals with complex problems
  • It emphasizes functional status and quality of life
  • It frequently takes advantage of an interdisciplinary team of providers

Home care coordination

The nurse practitioners and physicians here take a multidisciplinary approach to the care of patients. An important part of our service is to manage our patient's medical and psychosocial needs. We proactively manage the healthcare of our patients in all settings and severity of illness and make every effort to match appropriate resources to a patient’s condition.

Management of common chronic conditions of the elderly

All too often, because there are so many chronic conditions that seem to afflict older persons, there is the mistaken perception that diabetes, arthritis and the like are just “part of growing old”—and nothing can be done about them. The truth is most of these diseases and conditions are treatable and should be addressed by a physician. We help manage most common chronic diseases afflicting the elderly which include:

  • Adult-onset diabetes
  • Arthritis
  • Urinary incontinence
  • Dementia
  • Parkinson disease
  • Glaucoma
  • Occupational lung disease
  • Cataracts
  • Osteoporosis
  • Enlarged prostate
  • Alzheimer disease
  • Macular degeneration
  • Depression

Pay bill

Baylor Scott & White Health is pleased to offer you multiple options to pay your bill. View our guide to understand your Baylor Scott & White billing statement.

We offer two online payment options:

Other payment options:

  • Pay by mail

    To ensure that your payment is correctly applied to your account, detach the slip from your Baylor Scott & White billing statement and return the slip with your payment. If paying by check or money order, include your account number on the check or money order.

    Please mail the payment to the address listed on your statement.

  • Pay by phone

    Payments to HTPN can be made over the phone with our automated phone payment system 24 hours a day, seven days a week. All payments made via the automated phone payment system will post the next business day. Please call 1.866.377.1650.

    If you need to speak to someone about a bill from a Baylor Scott & White Hospital, our Customer Service department is available to take payments over the phone from Monday through Friday from 8:00 AM - 5:00 PM and can be reached at 1.800.994.0371.

  • Pay in person

    Payments can be made in person at the facility where you received services.

Financial assistance

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of customer service representatives and financial counselors are here to help you find financial solutions that can help cover your cost of care. We encourage you to speak to a team member before, during or after care is received.

View financial assistance options

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Patient forms

To ensure that your visit to our office is as convenient and efficient as possible, we are pleased to offer our registration forms online. The patient registration form may be completed electronically and printed for better legibility or completed manually.