Primary care for patients of all ages conveniently located in Roanoke

Baylor Scott & White Family Medicine – Roanoke treats patients of all ages and is pleased to provide the families of our community with comprehensive, quality medical care in a comforting environment.

Selecting a primary care doctor is an important first step in managing your health. A primary care doctor is your first stop when you are sick or in need of healthcare services—including your annual physical, immunizations and prescription refills. Your primary care physician in Roanoke promotes your overall well-being and makes sure you are up to date on your preventive health services.

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Insurances accepted

Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.

Insurance listings are subject to change without prior notice. Please call the hospital or health plan to verify coverage information before scheduling your visit/procedure.
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  • Aetna - (12)
    Choice POS II
    Aetna Signature Administrators
    Health Network Only
    Open Access Elect Choice
    Open Access Managed Choice
    Open Choice PPO
    Group Retiree Medicare PPO - Limited to Exxon/Mobil
    STAR
    Select
    QPOS
    HMO
    Managed Choice
  • Baylor Scott & White Health Plan - (1)
    BSW Premier HMO-Group
  • Blue Cross Blue Shield - (17)
    Blue Premier
    TRS-ActiveCare 2
    TRS-Care Standard
    Blue Advantage - Silver
    Blue Cross Medicare Advantage Dual Care Plus (HMO SNP)
    High Performance Network
    HealthSelect
    TRS-ActiveCare Primary+
    Federal FEP Blue Focus
    Federal Standard Option
    Blue Choice
    Blue Essentials
    Blue Essentials Access
    Blue Cross Medicare Advantage (HMO)
    Blue Advantage Plus - Gold
    Blue Cross Group Medicare Advantage (PPO)
    Blue Advantage Plus - Silver
  • Cigna - (4)
    Open Access Plus In-Network
    Open Access
    LocalPlus
    Open Access Plus
  • EHN - (1)
    Employers Health Network
  • First Health/Coventry - (1)
    First Health/Coventry Network
  • FirstCare Health Plans - (2)
    CHIP
    FirstCare Select Plus HMO Network
  • Humana - (8)
    HumanaChoice (Regional PPO)
    HumanaChoice (PPO)
    National POS
    PPO
    Humana Gold Choice (PFFS)
    Humana Gold Plus (HMO)
    Humana Honor (PPO)
    Humana Preferred
  • Imagine Health - (1)
    Imagine Health Network
  • Nebraska Furniture Mart - (2)
    Emerald
    Onyx
  • Parkland Community Health Plan - (1)
    CHIP
  • Superior Health Plan - (4)
    Ambetter Core EPO - Silver
    Wellcare
    Ambetter Core EPO - Gold
    STAR+PLUS
  • Superior HealthPlan - (1)
    STAR+PLUS
  • TriWest HealthCare - (1)
    Community Care Network
  • United HealthCare - (12)
    Navigate
    Core Essential
    Core
    Choice Plus
    Choice
    Charter Plus
    Charter Balanced
    Charter
    All Savers
    EDGE
    AARP Medicare Advantage Walgreens (PPO)
    UnitedHealthcare Medicare Advantage Choice (Regional PPO)
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Primary care services

Baylor Scott & White Family Medicine – Roanoke is committed to promoting good health and recommend that every patient has an annual exam.

Acute disease management

  • Upper respiratory infection
  • Back pain
  • Ear infection
  • Gastroenteritis

Preventive health

  • Cholesterol test
  • Pap smear
  • Prostate cancer screening

Chronic disease management

  • Asthma
  • Diabetes
  • Hypertension

Immunizations

  • Flu
  • Meningitis
  • Pneumonia
  • Shingles
  • Tetanus

Pay bill

Baylor Scott & White Health is pleased to offer you multiple options to pay your bill. View our guide to understand your Baylor Scott & White billing statement.

We offer two online payment options:

Other payment options:

  • Pay by mail

    To ensure that your payment is correctly applied to your account, detach the slip from your Baylor Scott & White billing statement and return the slip with your payment. If paying by check or money order, include your account number on the check or money order.

    Please mail the payment to the address listed on your statement.

  • Pay by phone

    Payments to HTPN can be made over the phone with our automated phone payment system 24 hours a day, seven days a week. All payments made via the automated phone payment system will post the next business day. Please call 1.866.377.1650.

    If you need to speak to someone about a bill from a Baylor Scott & White Hospital, our Customer Service department is available to take payments over the phone from Monday through Friday from 8:00 AM - 5:00 PM and can be reached at 1.800.994.0371.

  • Pay in person

    Payments can be made in person at the facility where you received services.

Financial assistance

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of customer service representatives and financial counselors are here to help you find financial solutions that can help cover your cost of care. We encourage you to speak to a team member before, during or after care is received.

View financial assistance options

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Mobile makes it easy
Just like we make it easy to get care when your child is sick or injured, our top-rated app, MyBSWHealth, can simplify keeping them healthy. The app lets you book appointments, message your pediatrician, view your child’s medical records and schedule virtual same-day care from your computer, smartphone or tablet.
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