Primary care in Richardson for patients ages 5 and older

At Baylor Scott & White Family Health Center – Richardson, our mission is to provide exemplary family healthcare in a safe, effective and efficient manner. Care that is patient-centered, timely, equitable and of the highest quality is important to us. Our goal is to partner with our patients, their families and the community to accomplish this mission.

Selecting a primary care doctor is an important first step in managing your health. A primary care doctor is your first stop when you are sick or in need of healthcare services—including your annual physical, immunizations and prescription refills. Your primary care physician in Richardson promotes your overall well-being and makes sure you are up to date on your preventive health services.

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Insurances accepted

Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.

Insurance listings are subject to change without prior notice. Please call the hospital or health plan to verify coverage information before scheduling your visit/procedure.
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  • Aetna - (22)
    Open Access Managed Choice
    Open Access Select
    Open Choice PPO
    Open Access Elect Choice
    Managed Choice
    Aetna Medicare Dual Complete Plan (HMO D-SNP)
    Health Network Only
    Aetna Medicare Freedom Plan (PPO)
    Aetna Medicare Choice Plan (PPO)
    Aetna Medicare Eagle II (PPO)
    Aetna Medicare Eagle Plan (PPO)
    Health Network Option
    Aetna Medicare Choice II Plan (PPO)
    Group Retiree Medicare PPO - Limited to Exxon/Mobil
    STAR
    HMO
    QPOS
    Select
    Aetna Medicare Value Plan (HMO)
    Aetna Medicare Prime Plan (HMO)
    Choice POS II
    Aetna Signature Administrators
  • American Health Advantage of Texas - (1)
    American Health Advantage of Texas HMO I-SNP
  • Baylor Scott & White Health Plan - (1)
    BSW Extended PPO
  • Blue Cross Blue Shield - (24)
    TRS-ActiveCare 2
    TRS-ActiveCare Primary
    TRS-ActiveCare Primary HD
    Federal FEP Blue Focus
    Consumer Directed HealthSelect
    Federal Basic Option
    Blue Premier Access
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    TRS-Care Standard
    Blue Advantage - Bronze
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    Blue Advantage - Silver
    Blue Cross Medicare Advantage (HMO)
    Blue Advantage Plus - Bronze
    Blue Essentials
    Blue Advantage Plus - Silver
    Blue Cross Group Medicare Advantage (PPO)
    Federal Standard Option
    HealthSelect
    High Performance Network
    Blue Cross Medicare Advantage Dual Care Plus (HMO SNP)
    ParPlan
    TRS-ActiveCare Primary+
    Blue Advantage Plus - Gold
  • Cigna - (4)
    Cigna Medicare Advantage
    Open Access Plus In-Network
    Choice Fund
    LocalPlus
  • DFW ConnectedCare - (1)
    American Airlines Employee Benefit Plan
  • EHN - (1)
    Employers Health Network
  • First Health/Coventry - (1)
    First Health/Coventry Network
  • FirstCare Health Plans - (1)
    CHIP
  • Humana - (4)
    HumanaChoice (Regional PPO)
    HumanaChoice (PPO)
    Humana Gold Choice (PFFS)
    Humana Preferred
  • Imagine Health - (1)
    Imagine Health Network
  • Nebraska Furniture Mart - (2)
    Pearl
    Emerald
  • Parkland Community Health Plan - (2)
    STAR - HealthFirst
    CHIP
  • Superior HealthPlan - (1)
    STAR+PLUS
  • TriWest HealthCare - (1)
    Community Care Network
  • United HealthCare - (14)
    Nexus ACO - Referral Required
    Nexus ACO - Open Access
    Choice
    Options
    Select Plus
    AARP Medicare Advantage Choice (PPO)
    All Savers
    Charter
    Charter Plus
    Select
    Core
    Core Essential
    Navigate
    Choice Plus
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Primary care services

Baylor Scott & White Family Health Center – Richardson offers expertise and treatment options conveniently located near you.

Acute disease management

  • Upper respiratory infection
  • Ear infection
  • Gastroenteritis

Preventive health

  • Cholesterol test
  • Pap smear
  • Prostate cancer screening

Chronic disease management

  • Asthma
  • Diabetes
  • Hypertension

Immunizations

  • Flu
  • Meningitis
  • Pneumonia
  • Shingles
  • Tetanus

Dermatology

  • Acne
  • Boils
  • Cysts
  • Eczema
  • Infections
  • Moles
  • Nail fungus
  • Rashes
  • Skin biopsies
  • Skin tags
  • Warts

Pay bill

Baylor Scott & White Health is pleased to offer you multiple options to pay your bill. View our guide to understand your Baylor Scott & White billing statement.

We offer two online payment options:

Other payment options:

  • Pay by mail

    To ensure that your payment is correctly applied to your account, detach the slip from your Baylor Scott & White billing statement and return the slip with your payment. If paying by check or money order, include your account number on the check or money order.

    Please mail the payment to the address listed on your statement.

  • Pay by phone

    Payments to HTPN can be made over the phone with our automated phone payment system 24 hours a day, seven days a week. All payments made via the automated phone payment system will post the next business day. Please call 1.866.377.1650.

    If you need to speak to someone about a bill from a Baylor Scott & White Hospital, our Customer Service department is available to take payments over the phone from Monday through Friday from 8:00 AM - 5:00 PM and can be reached at 1.800.994.0371.

  • Pay in person

    Payments can be made in person at the facility where you received services.

Financial assistance

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of customer service representatives and financial counselors are here to help you find financial solutions that can help cover your cost of care. We encourage you to speak to a team member before, during or after care is received.

View financial assistance options

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Mobile makes it easy
Just like we make it easy to get care when your child is sick or injured, our top-rated app, MyBSWHealth, can simplify keeping them healthy. The app lets you book appointments, message your pediatrician, view your child’s medical records and schedule virtual same-day care from your computer, smartphone or tablet.
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Text BETTER to 88408
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Patient forms

To ensure that your visit to our office is as convenient and efficient as possible, we are pleased to offer our registration forms online. The patient registration form may be completed electronically and printed for better legibility or completed manually.