Baylor Scott & White Medical Center - Temple

Allergy and immunology

Our allergists and immunology specialists help identify your allergy triggers and manage through a variety of treatment options to address your symptoms to common allergies, including:

• Allergies
• Allergic reactions to insect stings 
• Asthma
• Chronic cough
• Drug allergies
• Eczema (atopic dermatitis)
• Food allergies
• Hives (urticaria)
• Recurring infections
• Rhinitis

Anesthesiology and acute (inpatient) pain management

Illness and injury often are accompanied by pain. Whether mild or severe, pain can cause stress and discomfort and could slow your recovery.

Our acute pain specialists work with you to:

• Speed your return to normal activities, like work and family outings
• Help you move better while you recover
• Manage your medications so that they relieve pain effectively

Asthma care

Through Baylor Scott & White's programs, we’re here to teach you about pulmonary disease and prevention, as well as offer you advanced diagnosis and treatment for respiratory diseases such as asthma.

Asthma treatment services include:

• Adult and pediatric asthma programs
• Testing to confirm the diagnosis and assess the severity of the disease
• Development of an environmental control strategy based on your "triggers"
• Medication information and education
• Peak flow monitoring
• Patient and family asthma education based on your individual needs

Back and neck care

Our spine doctors (specialized orthopedists) and physical and occupational therapists provide sophisticated surgical and non-surgical solutions for neck and lower back pain and conditions, including:

• Arthritis of the spine (osteoarthritis, rheumatoid)
• Bone spurs and overgrowths
• Degenerative disc disease (cervical, thoracic, lumbar)
• Herniated discs (cervical, thoracic, lumbar)
• Myofascial pain (inflammation of muscles and ligaments)
• Osteoporosis of the spine
• Pinched nerves
• Sciatica
• Spinal deformities (scoliosis, kyphosis)
• Spinal injuries
• Spinal stenosis (narrowing of spinal canal)
• Spine trauma or fractures
• Spine tumors

Cancer care

Our goal is to give you and your family the physical, emotional and spiritual support you need during your cancer journey.

To help care for you, we provide:

• Treatment for all types of cancer
• Education and support programs
• Research and clinical trials
• Screening and prevention
• Genetic counseling
• Support services including nutrition, pastoral care and social work

Chronic (outpatient) pain management

Our pain management specialists provide many options for comprehensive and advanced therapy and treatments focused on managing sensory and emotional impacts and restoring function brought on by different types and degrees of pain, including:

• Chronic lower back pain
• Chronic pain
• Fibromyalgia
• Low back pain
• Neck pain
• Nonspecific back pain
• Reflex sympathetic dystrophy
• Sciatic nerve pain

Cosmetic and plastic surgery

Our cosmetic and plastic surgeons provide nonsurgical and surgical procedures to reshape normal structures of the body to improve appearance (reconstruction improves function) based on your unique needs and circumstances, including:

• Body contouring surgery
• Breast augmentation (including breast implants)
• Breast lift (mastopexy)
• Buttock augmentation
• Ear setback surgery (otoplasty)
• Eyelid lift (blepharoplasty)
• Facelift (rhytidectomy)
• Fat removal (liposuction)
• Laser procedures (e.g. for removal of age spots, tattoos, unwanted hair)
• Nose services (rhinoplasty)
• Reconstructive procedures on parts of body caused by congenital defects, development abnormalities, trauma, tumors, or disease / infection
• Skin pigmentation treatment
• Spider vein treatment 
• Tummy tuck (abdominoplasty)

Critical and intensive care

Our critical and intensive care specialists treat a wide variety of life-threatening injuries, illnesses and heart issues through surgical treatments and interventions, medication and life support in specialized care units in our hospitals, including:

• Cardiac Intensive Care Unit (CICU)
• Cardiothoracic Intensive Care Unit (CTICU)
• Medical Intensive Care Unit (MICU)
• Neonatal Intensive Care Unit (NICU)
• Pediatric Intensive Care Unit (PICU)
• Surgical Trauma Intensive Care Unit (STICU)

Dentistry and oral surgery

Our dentists and oral surgeons provide routine oral care in outpatient clinics and specialty surgeries for a variety of tooth and mouth related conditions, including:

• Cysts and tumors
• Diseases of the jaw and mouth
• Extractions
• Facial trauma
• Gum disease
• Impacted teeth
• Temporomandibular joint (TMJ) syndrome

Dermatology

Our dermatologists diagnose, manage, and treat skin, hair, and nail diseases and disorders, including:

• Acne
• Actinic keratosis
• Dermatitis
• Eczema
• Psoriasis
• Rosacea
• Skin cancer
• Skin infections
• Warts

Diabetes care

Baylor Scott & White Health provides a comprehensive approach to the care of patients with diabetes. We offer services related to cardiology and pulmonology for heart and lung care, neurology for nervous system care, nephrology for kidney care, ophthalmology to prevent vision loss, orthopedics and physical medicine and rehabilitation and podiatry to maintain foot health.

Digestive diseases

Our gastroenterologists and digestive disease specialists can help you, providing a full spectrum of care for patients with concerns involving the esophagus, stomach, small bowel, colon, rectum, gallbladder, pancreas, and liver.

Example services and procedures we offer include:

• Abdominal and endoscopic ultrasound
• Colonoscopy
• Endoscopic retrograde cholangiopancreatography (ERCP)
• Fecal transplant
• Evaluation of liver transplant candidates
• Percutaneous liver biopsy
• Placement of external feeding tubes (gastrostomy)
• Treatment of pancreatic diseases

Common digestive diseases we treat include:

• Acid reflux
• Crohn's disease
• Colon polyps
• Liver diseases
• C. diff
• Gastroesophageal reflux disease (GERD)
• Heartburn
• Hepatitis
• Irritable bowel syndrome (IBS)
• Swallowing disorders

Ear, nose and throat

Ear, nose and throat specialists on the medical staff of Baylor Scott & White Medical Center – Temple, also known as otolaryngologists or ENTs, treat issues affecting the ear, nose and throat, as well as the head and neck, including the sinuses, mouth, voice box (larynx) and the soft tissues of the neck.

If you're battling a balance disorder, having trouble hearing or simply sick of seasonal allergies, an ENT specialist can help you or your family with treatment.

The Hearing and Balance Center is a specialized center located in Temple, Texas, that provides comprehensive, experienced medical care for hearing and balance-related problems through a collaborative effort between otology/neurotology, audiology, physical medicine and rehabilitation, and speech-language pathology and communicative disorders.

Emergency care

From chest pain to snake bites, you can count on us to provide you with quality emergency care 24 hours a day, seven days a week. If you are experiencing a medical emergency, call 911 immediately.

Endocrinology

Our endocrinologists provide consultation, diagnosis, and management of endocrine and metabolic diseases. Endocrine disorders involve the body's over or underproduction of certain hormones, while metabolic disorders affect the body's ability to process certain nutrients and vitamins.

Conditions we treat include, but not limited to:

• Diabetes
• High blood cholesterol and triglycerides
• Obesity
• Osteoporosis
• Ovarian disorder, such as polycystic ovarian syndrome (PCOS)
• Parathyroid gland disorders
• Pituitary and adrenal disorders
• Thyroid gland disorders

Some procedures and tests we offer include:

• Bone density testing
• Continuous glucose monitoring
• Insulin pump therapy
• Thyroid fine needle biopsies and ultrasound

Eye care

Our ophthalmologists and optometrists diagnose, manage, and innovatively treat routine and specialty eye conditions and diseases, including:

• Age-related macular degeneration (AMD)
• Cataracts
• Corneal diseases
• Diabetic retinopathy
• Glaucoma
• Refractive errors (astigmatisms, farsightedness, and nearsightedness)
• Retinal diseases

Executive physicals

Baylor Scott & White Health Executive Health & Wellness provides 24/7 access to healthcare without the hassle of scheduling appointments, tests, and specialist consultations.

Podiatry

Our podiatrists and foot care specialists diagnose, evaluate and innovatively treat a wide range of conditions that affect the foot, toes, and toenails, including:

• Ankle sprains
• Athlete's foot
• Bunions
• Flat feet
• Fractures
• Hammertoes
• Heel pain
• Infections
• Ingrown nails
• Neuromas
• Tendon injuries and ruptures
• Wounds 

Forensic medicine

Baylor Scott & White Health provide compassionate, sensitive, timely care for victims of violent crimes, child abuse and neglect.

Our forensic medicine provides assistance in:

• Sexual assault services
• Domestic violence services
• Child abuse and neglect services
• Community outreach and education

Reporting to the police is always best but you can have a medical forensic exam without reporting to police if you are 18 years of age or older.

Genetics

At Baylor Scott & White Health, we offer genetic services to help you understand your genetic risk for certain conditions, such as cancer and heart disease, and tailor treatments based on your unique needs.

Heart and vascular

Our team of cardiologists, surgeons, interventional radiologists on the medical staff and healthcare professionals works together to provide you quality care for a range of heart and vascular conditions.

We offer a comprehensive program that includes heart disease prevention, advanced diagnosis and treatment options and continued care and support for patients living with heart and vascular conditions.

Our services include:

• Cardiac rehabilitation
• Cardiology
• Electrophysiology
• Heart failure
• Vascular care

Hematology

Our hematologists specialize in the diagnosis, evaluation, and treatment of blood disease and disorders, including:

• Anemia
• Benign monoclonal gammopathy
• Bleeding
• Coagulopathies
• Clotting problems
• Erythrocytosis
• Infection
• Leukocytosis
• Lymphohistiocytic disorders
• Pancytopenia
• Sickle cell disease
• Thrombocytosis
• Thrombocytopenia
• von Willebrand disease

Home care

Home care is a service that provides treatment within the comfort of your own home. The main focus of the home health team is to increase your independence and improve quality of life.

Home care may be recommended by your physician for conditions including:

• Total hip or knee replacement recovery
• Pain management
• Difficulty with everyday life activities such as eating, grooming, bathing, dressing, transferring, walking, swallowing or wheelchair mobility
• Conditions requiring medication management
• Gastrostomy/nasogastric feeding/Peg tube care
• IV therapy
• Laboratory and diagnostic tests in the home
• Foley catheter care and training
• Wound care

Hospice care

Our interdisciplinary hospice care team provides services within our facilities and at your home in order to provide care and comfort while meeting the physical, emotional and spiritual needs for your and your family and symptom management of end-of-life conditions, including:

Hospice care services may include:

• Adult failure to thrive
• Chronic degenerative neurologic disease
• Coma
• Dementia
• Heart disease
• HIV/AIDS
• Huntington's disease
• Liver disease
• Parkinson’s disease
• Pulmonary disease
• Renal failure
• Stroke

Imaging and radiology

Advanced imaging technology provides clearer pictures for radiologists and other specialty physicians on the medical staff to provide a more accurate diagnosis that leads to a customized treatment plan, if needed, to start the healing process.

Services may* include:

• Arthrography
• Bone density measurement
• Breast imaging
• CT scan (including low-dose lung cancer CT screening)
• Interventional radiology
• MRI
• Myelogram
• Nuclear medicine (Nuclear PET scan, radiofrequency ablation, I-131 therapy for hyperthyroidism and thyroid cancer)
• Radioimmunotherapy
• Ultrasound
• Virtual colonoscopy
• X-ray and fluoroscopy

* Please call this location for particular outpatient services. Typically, your doctor’s office will refer you to us if we have the imaging service you need.

Infectious diseases

Our infectious disease specialists diagnose, manage, study, and innovatively treat diseases caused by bacteria, viruses, parasites or fungi, including:

• Bacteremia/sepsis
• Bone and joint infections
• Central nervous system infections
• Common cold
• COVID-19
• Endocarditis and endovascular infections
• Fever of unknown origin (FUO)
• Flu
• Fungal infections
• Gastrointestinal infections
• HIV/AIDS and associated opportunistic infections
• Infections in immunocompromised patients (transplant, cancer chemotherapy, etc.)
• Lyme disease
• Malaria
• Meningitis
• Mycobacterial infections
• Skin and soft tissue infections
• Tuberculosis
• West Nile virus
• Whooping cough

Inpatient medicine and hospitalists

Our hospitalists or inpatient medicine physicians provide care during your full stay at the hospital starting upon your hospital admission and coordinate with your primary care physician and helps with your discharge.

Labor and delivery

Our compassionate healthcare team provides medical and surgical support to patients who are in the process of expanding their family through the miracle of childbirth.

Mammogram and breast imaging

Our imaging centers use advanced technology to assist physicians on the medical staff at Baylor Scott & White in providing quality care.

Services include:

• 3D breast ultrasound
• 3D mammography (available at select locations)
• Breast cancer risk assessment
• Breast ultrasound
• Cyst aspiration
• Ductogram
• Full-field digital mammography
• Image-guided breast biopsy
• Lesion localization
• Mammography (screening and diagnostic)
• Needle localization
• Positron emission mammography (PEM) (available at select locations)
• Stereotactic breast biopsy

Mental health

Baylor Scott & White provides diagnostic and therapeutic services aimed at helping you develop strategies for coping with illness, improve health outcomes, enhance quality of life and overcome emotional problems associated with illness. Treatment helps the biological, psychological, behavioral and social factors known to cause or worsen illnesses and disability.

Conditions treated include:

• Anxiety disorders (OCD, panic, phobias)
• Attention deficit hyperactivity disorder (ADHD)
• Binge or compulsive overeating
• Coping with chronic illness
• Depression
• Grief/bereavement
• Substance abuse

Nephrology

Our nephrologists and kidney care specialists diagnose, manage, and innovatively treat a variety of conditions affecting the kidneys, including:

• Abnormal urinalysis
• Acute kidney injury
• Amyloidosis
• Diabetic renal disease
• Electrolyte disorders
• Glomerulonephritis
• Interstitial nephritis
• Kidney cancer
• Kidney failure
• Kidney infections
• Kidney stones
• Obstructive/reflux nephropathy
• Polycystic kidney disease
• Recurrent urinary tract infections
• Renal artery stenosis
• Severe or difficult to control hypertension

Neuroscience

The neurologists, neuroradiologists and neurosurgeons at Baylor Scott & White Health diagnose and treat virtually every kind of neurological disorder and injury. From brain tumors, strokes and aneurysms to head trauma and spinal cord injuries, these experienced physicians on the medical staff have the expertise and technology to improve a patient's quality of life.

Our specialty services include:

• Neurology
• Neurosurgery
• Stroke care

Occupational and environmental medicine

Our occupational and environmental medicine specialists reduce work-related disability through accident prevention and to help injured employees return to full work capacity through services, including:

• Audiograms
• Drug and alcohol screening
• Employee physicals
• Pulmonary function testing
• Surveillance physicals
• Travel immunizations
• X-ray and injury treatment

Orthopedics

Baylor Scott & White is your single resource for musculoskeletal disease, joint pain, traumatic and sports-related injuries and other orthopedic conditions.

To help care for you, we provide:

• Hand, elbow, wrist surgery
• Joint replacement
• Neck, back, spine surgery
• Orthopedic surgery

Pulmonology

Our pulmonologists and lung care specialists study, diagnose, and innovatively treat with advanced technology and rehabilitation offerings acute and chronic respiratory and pulmonary disorders of the lungs, airways and chest, including:

• Asthma
• Acute and chronic pulmonary embolism
• Bronchiectasis
• Chronic obstructive pulmonary disease (COPD)
• Cystic fibrosis
• Emphysema
• Fungal infections of the lung 
• Granulomatous lung diseases
• Hepatopulmonary syndrome
• Interstitial lung disease
• Lung cancer
• Lung transplantation 
• Pulmonary fibrosis
• Pulmonary vascular disease 
• Pulmonary hypertension
• Pleurisy
• Pneumonia
• Sarcoidosis
• Sleep disorders
• Smoking cessation
• Tuberculosis
• Tuberculous and nontuberculous mycobacterial pulmonary disease

Rehabilitation and physical therapy

Our team of physicians and therapists are dedicated to helping patients find the best way back through nonsurgical therapies from all types of injuries, illness, and acute and chronic conditions, including but not limited to:

• Musculoskeletal disorders
• Neurologic disorders and injuries
• Pediatric neurological and developmental disorders
• Post-operative care
• Sports injuries

Rheumatology

Our rheumatologists study, diagnose, and innovatively treat arthritis and other joint, muscle and bone diseases, including:

• Arthralgias and myalgias
• Connective tissue disorders
• Fibromyalgia
• Gout
• Lupus
• Osteoarthritis
• Polymyalgia rheumatic
• Polymyositis
• Psoriatic arthritis
• Rheumatoid arthritis (including juvenile rheumatoid arthritis)
• Sarcoid
• Scleroderma/CREST syndrome
• Sjogren's syndrome
• Tendonitis
• Vasculitis

Scoliosis care

Our scoliosis care specialists diagnose, study, manage and treat through surgical or non-surgical means curvatures in the spine, including:

• Adolescent idiopathic scoliosis
• Adult idiopathic scoliosis
• Idiopathic scoliosis
• Infantile idiopathic scoliosis
• Juvenile idiopathic scoliosis

Sleep disorders

Our sleep program is dedicated to alleviating symptoms and improve sleep patterns and daily life by offering a full range of innovative diagnostic and treatment procedures to treat a variety of sleep disorders, including:

• Central sleep apnea
• Insomnia
• Narcolepsy
• Obstructive sleep apnea (OSA)
• Parasomnias
• Pediatric sleep disorders
• Periodic limb movements
• Restless leg syndrome
• Snoring

Sports medicine

Our sports medicine surgeons and specialists provide comprehensive orthopedic care to treat and repair all sports-related injuries or those resulting from everyday life, including:

• Acromioclavicular (AC) joint/shoulder separation 
• Ankle instability
• Ankle sprains
• Anterior cruciate ligament (ACL) tears, injuries, or surgery
• Achilles tendinitis or ruptures
• Biceps tendon ruptures
• Broken ankle
• Concussion 
• Dislocated shoulder 
• Hip dislocations 
• Knee sprains
• Lateral epicondylitis (tennis elbow)
• Medial collateral ligament (MCL) tears, injuries, or surgery
• Medial epicondylitis (golfer's elbow)
• Meniscus tear 
• Sprains
• Stress fractures
• Trigger finger
• Tears

Supportive palliative care

Our supportive and interdisciplinary palliative care team are trained to help you as you deal with a critical illness or diagnosis and providing complementary supportive services, including:

• Advance directives
• Bereavement support
• Child life program
• End-of-life planning assistance
• Individual and family counseling
• Music therapy
• Nutrition and speech therapy
• Occupational therapy
• Pain management
• Social work services
• Spiritual care

Surgical services

Baylor Scott & White Health offers numerous surgical services. Innovations such as single incision laparoscopic surgery and other operations provide you with advanced surgical options.

Our surgical specialties at this location may include:

• Colon and rectal surgery
• General surgery
• Gynecological surgery
• Orthopedic surgery
• Podiatric surgery
• Urologic surgery

Transplant services

Our transplant services combine advanced clinical research and innovative approaches to provide quality results and outstanding service to patients and their families.

We provide liver, kidney, living donor kidney, islet cell and pancreas transplants making us the only transplant center in the West Texas region with this capability.

Urology

From essential cancer screenings to innovative treatments for urinary incontinence, Baylor Scott & White Health is committed to caring for your urology concerns.

Some common urology conditions include the following:

• Benign prostatic hyperplasia (BPH)
• Bladder cancer
• Bladder disorder
• Bladder, urethral and kidney stones
• Urinary incontinence/overactive bladder
• Prostate cancer
• Kidney cancer
• Kidney disorders
• Penile disorders
• Prostate disorders
• Testis disorders
• Undescended testicles (Cryptorchidism)
• Uteral disorders
• Urethral disorders
• Urethral stricture disease

Weight management and surgery

Weight loss surgery, also known as bariatric surgery, is a tool to produce significant weight loss for morbidly obese people. If you have unsuccessfully battled a serious weight problem, Baylor Scott & White Health can help you take control of your health and change your life.

We have devoted the necessary resources to provide you with comprehensive care, including patient education, pre-surgical counseling, advanced surgical options and long-term post-surgical care.

Wellness and fitness

Whether you're a seasoned athlete, just starting a fitness program, or recovering from and injury or illness, we have the equipment, facilities, classes, and programs to help you succeed. We are focused on your wellness.

Women's health

From screening for common conditions that affect women to advanced medical and surgical care, the healthcare providers at Baylor Scott & White provide the comprehensive services you need as a woman.

Services include:

• Breast surgery
• Gynecological surgery
• Gynecology
• Hormone replacement therapy

Wound care

Our multidisciplinary teams who specialist in wound care, hyperbarics, and /or enterostomal therapy work to create a custom and comprehensive treatment plan to a variety of wounds, including:

• Abdominal stomas
• Arterial wounds
• Atypical wounds
• Diabetic lower extremity wounds
• Diabetic ulcers
• Minor burns
• New or non-healing surgical wounds
• Non-healing wounds of any kind
• Pressure ulcers (bed sores)
• Radiation wounds
• Traumatic wounds
• Venous wounds 

ATMs

Automated teller machines (ATMs) are available in the lobbies of the Temple hospital, clinic and McLane dining room.

Note: McLane dining room ATM is for Scott & White Employee Credit Union members.

Blood donation center

The Baylor Scott & White Blood center is the only local, hospital-based blood center in Central Texas. Your donations stay right here in your community to help your friends and neighbors. The Blood Center is located at Baylor Scott & White Medical Center – Temple in Room 115, across from McLane Dining Room.

Community involvement

Discover how we fulfill community health needs

We are proud to be a part of Baylor Scott & White Health, a system invested in improving community health by addressing identified community health needs. We invite you to read our hospitals' reports to find out more about our financial stewardship and how we fulfill community needs as part of this exceptional network of hospitals.

Concierge and information desk

Concierge desks are located at the front entrances at Baylor Scott & White Clinic – Temple, Brindley Circles, North Tower, South Tower, Desk R and Baylor Scott & White Roney Bone and Joint Institute – Temple.

Hours

• North and South Tower: 8:00 AM - 8:00 PM daily, including weekends
• Brindley Circles and Baylor Scott & White Roney Bone and Joint Institute – Temple: 7:30 AM - 4:00 PM, Monday-Friday
• Baylor Scott & White Clinic – Temple: 8:00 AM - 4:30 PM, Monday-Friday
• Desk R: 7:30 - 10:30 AM, Monday-Friday

Dining options

McLane dining room

Located on the first floor of the main hospital between the Sunshine Gift Shop and Blood Donation Center, the cafeteria features a variety of dining options, including home-style meals, soup and salad bar, grill station, homemade pizza and freshly packaged to-go sandwiches, salads and fruit items.

Monday - Friday

• Breakfast: 6:30 - 10:00 AM
• Lunch: 11:00 AM - 2:00 PM
• Dinner: 4:30 - 8:00 PM
• Salad bar, pizzas and to-go items are available 11:00 AM -  8:00 PM

Saturday - Sunday

• Breakfast: 6:30 - 10:00 AM
• Lunch: 11:00 AM - 2:00 PM
• Salad bar and pizza: 11:00 AM - 2:00 PM
• Closed holidays

Subway

Located in the McLane Dining room on the first floor of the main hospital between the Sunshine Gift Shop and Blood Donation Center.

• Monday - Friday, 7:00 AM - 10:00 PM
• Saturday - Sunday, 8:00 AM - 10:00 PM

The Busy Bean

Located by Brindley Circles entrance, across from the Sunshine Gift Shop, it features blended yogurt, smoothies, shakes and frozen yogurt with toppings. The Busy Bean also offers freshly packaged to-go sandwiches, fruit, salads and power bars and fresh coffee.

• Monday - Friday, 6:30 AM - 4:00 PM

The Grind

Located in the clinic lobby near the main clinic entrance, The Grind offers freshly brewed coffee, bottled drinks, breakfast pastries, kolaches and tacos and freshly-packaged to-go sandwiches and salads.

• Monday - Friday, 7:00 - 10:00 AM, 11:00 AM - 1:00 PM
• Closed weekends and holidays

Pavilion Perk

Located in the Baylor Scott & White Clinic – Temple Pavilion on the Baylor Scott & White Medical Center – Temple campus, the Pavilion Perk offers freshly brewed coffee, bottled drinks, freshly-packaged to-go sandwiches and salads, and more.

• Monday - Friday, 7:00 - 10:00 AM, 11:00 AM - 1:00 PM
• Closed weekends and holidays

Estimate your cost of care

Baylor Scott & White Health is an advocate for greater healthcare pricing transparency and patient affordability. We provide a self-service price estimation tool to help you obtain accurate out-of-pocket expense estimates, along with other helpful resources to help you make more informed financial choices about your care.

Estimate your cost of care

Gift shop

Sunshine Gift Shop

Located on the first floor in Brindley Circles, near Freshëns. For more information, call 254.724.3198.

Hours

• Monday-Friday, 9:00 AM - 5:00 PM
• Closed holidays

Mail

Personal mail may be given to the nurse or unit clerk for mailing. Mail is delivered to patients by volunteers.

Mail Room
Located on the ground floor in Room 32, adjacent to the Brindley Circles elevators.

• Hours: Monday - Friday, 8:00 AM - 12:00 PM, 1:00-5:00 PM
• Postal mail is picked up at 1:30 PM daily
• Contact: 254.724.2201

Mail Box
Located on the ground floor next to the Brindley Circles elevators.

Mail Drop
Located on each floor next to the Brindley Circles and Special Treatment Center elevators.

Medical records

You can request copies of your medical records by completing an Authorization for Release of Information form and returning to the facility at which you received care.

Nursing accomplishments

Our nurses are dedicated to the care of a diverse community of patients. As members of our front line care team, they take pride in seeking opportunities to provide a higher level of care.

Patient and family adviser program

Patient and family advisers provide a voice that represents all patients and families who receive care at Baylor Scott & White Medical Center – Temple. They partner with doctors, nurses and administrators to help improve the quality of our care for all patients and family members.

Patient greetings

Brighten the day of a patient with an eGreeting—a personal message hand-delivered to your loved one staying here in our Temple medical center.

Recognize an employee

Because our staff cares so deeply for those we help, there are those who often go beyond the call to provide great care.

Security and lost and found

Security officers are available 24 hours a day, seven days a week, including holidays. The Security Office is located in entrance of the Emergency Department on the ground floor of the South Tower at our Temple hospital.

To contact the Security Office for non-emergencies or to inquire about lost or found items, please call 254.724.2344.

Shuttle services

Shuttles are available to help patients get to their clinical destination. Shuttle routes are color coded to specific buildings.

Click here to view shuttle maps:

• Blue shuttle route
• Pink shuttle route
• Yellow shuttle route

Spiritual care

Chapel
The Charles Blake Goddard Interfaith Chapel is located on the first floor of Brindley Circles, near Freshëns.

Hours
24-hours a day, seven days a week, including holidays

Contact a chaplain
Call 254.724.2111, and ask to page the chaplain on call.

All faiths are welcome to use the chapel for prayer and reflection.

Visiting a patient

Visits from relatives and friends can play an important part in your recovery here at our hospital in Temple; however, they can also be tiring. It is in your best interest that you get all of the rest that you can while in the hospital. If you feel uncomfortable asking people to limit their visits, you might ask a family member or friend to coordinate your visits for you. We do have some requests of our visitors:

• Try to keep visits brief and to only two people at any given time.
• Please have an adult accompany any children under 12 and do not leave them unattended.
• Wash your hands before and after your visit so you don't spread germs to the patient.
• If you have a cold, flu, or other contagious disease please wait until you are well for your visit.
• Please be respectful of other patients and keep noise to a minimum.
• If you want to bring food to a patient, please check with the nursing staff. Some diets are restricted.
• Visitors may not smoke on the Baylor Scott & White Medical Center – Temple campus.
• Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient.

Volunteer with us

We rely on our generous volunteers to provide several special services. Every volunteer enhances the patient experience in some way by supporting our culture of customer service. Join the ranks of our Temple hospital volunteers to get involved and make a difference.