Baylor University Medical Center, part of Baylor Scott & White Health

Allergy and immunology

Our allergists and immunology specialists help identify your allergy triggers and manage through a variety of treatment options to address your symptoms to common allergies, including:

• Allergies
• Allergic reactions to insect stings 
• Asthma
• Chronic cough
• Drug allergies
• Eczema (atopic dermatitis)
• Food allergies
• Hives (urticaria)
• Recurring infections
• Rhinitis

Integrative medicine

Our integrative medicine specialists combine modern medicine with complementary health services like acupuncture and massage therapy to heal both biological and psychological problems that have not responded to typical treatments, including:

• Allergies
• Digestive issues
• Headaches and migraines
• Neurological disorders
• Orthopedics (relief for conditions of soft tissue, muscle, bones, and joints)
• Pain management
• Pre- and post-operative rehabilitation
• Pregnancy
• Stress and anxiety
• Strokes

Back and neck care

Baylor Scott & White Health offers sophisticated solutions for back pain. Here, you have access to expert healthcare professionals, such as physical and occupational therapists, as well as physicians on the medical staff.

We provide both surgical and non-surgical treatment for conditions that include, but are not limited to:

• Arthritis of the spine (osteoarthritis, rheumatoid)
• Bone spurs and overgrowths
• Degenerative disc disease (cervical, thoracic, lumbar)
• Herniated discs (cervical, thoracic, lumbar)
• Myofascial pain (inflammation of muscles and ligaments)
• Osteoporosis of the spine
• Pinched nerves
• Sciatica
• Spinal deformities (scoliosis, kyphosis)
• Spinal injuries
• Spinal stenosis (narrowing of spinal canal)
• Spine trauma or fractures
• Spine tumors

Cancer care

All forms of cancer are treated at the Baylor Scott & White Charles A. Sammons Cancer Center – Dallas. Within the cancer research and treatment centers, multidisciplinary clinical teams focus on developing optimal and personalized treatment plans for high-risk patients and the most complex cases within cancers such as:

• Bone tumors
• Brain tumors
• Breast and gynecologic area
• Genitourinary area such as bladder, kidney and prostate
• Hematologic malignancies such as leukemia, lymphoma and myeloma
• Lung and esophagus
• Colon and rectal system
• Endocrine system
• Pancreas
• Skin

These Research and Treatment Centers are designed to apply advanced medicine, clinical research, and targeted therapies to specific cancer types, and perform high volumes of surgeries and treatments in their subspecialties, making them proficient in specific areas of cancer treatment and destination centers of excellence. In addition, they collaborate through tumor board conferences and research underway at the Swim Across America Innovative Clinical Trials Center. With Baylor Scott & White Research Institute, Texas Oncology and U.S. Oncology, the cancer center offers patients access to more than 150 national clinical trials and innovative cancer treatments.

Baylor Scott & White Charles A. Sammons Cancer Center – Dallas offers several programs through the Patient Resource Center to help you and your loved ones understand and manage the physical, emotional and spiritual challenges of cancer. These services include:

• Arts in Medicine such as art therapy and music therapy
• Cooking demonstration and nutrition counseling
• Integrative medicine
• Support groups

Cosmetic and plastic surgery

Plastic surgery includes everything from body lifts to breast augmentation to liposuction. These procedures can be nonsurgical or surgical and reshape normal structures of the body to improve appearance. We work with you to help determine the right procedure for you based on your unique needs and circumstances, and your privacy is always a priority.

Critical and intensive care

Our critical and intensive care specialists treat a wide variety of life-threatening injuries, illnesses and heart issues through surgical treatments and interventions, medication and life support in specialized care units in our hospitals, including:

• Cardiac Intensive Care Unit (CICU)
• Cardiothoracic Intensive Care Unit (CTICU)
• Medical Intensive Care Unit (MICU)
• Neonatal Intensive Care Unit (NICU)
• Pediatric Intensive Care Unit (PICU)
• Surgical Trauma Intensive Care Unit (STICU)

Dentistry and oral surgery

Dentistry and oral surgery services are provided by specialists on the medical staff including general dentists, oral and maxillofacial surgeons, and prosthodontists. The majority of care is provided in the clinic setting, although the doctors also utilize the operating rooms for special needs patients and major surgery.

Some conditions that may require dentistry or oral surgery include:

• Cysts and tumors
• Diseases of the jaw and mouth
• Extractions
• Facial trauma
• Gum disease
• Impacted teeth
• TMJ (temporomandibular joint) syndrome

Dermatology

Our dermatologists diagnose, manage, and treat skin, hair, and nail diseases and disorders, including:

• Acne
• Actinic keratosis
• Dermatitis
• Eczema
• Psoriasis
• Rosacea
• Skin cancer
• Skin infections
• Warts

Digestive diseases

The Baylor University Medical Center digestive care program offers advanced and comprehensive inpatient and outpatient treatment for digestive and liver disorders by providing a full range of diagnostic and therapeutic services. The center’s 18,000 square-foot gastrointestinal (GI) physiology laboratory provides physicians with the ability to perform esophageal motility studies, pH monitoring, manometry testing and double balloon endoscopy, in addition to typical endoscopic procedures in a centrally located area. The GI analytical lab also offers digestive disease clinical research opportunities for physicians and patients.

Ear, nose and throat

Otolaryngologists, also called ear, nose and throat or ENT specialists, treat diseases and injuries affecting the ear, nose and throat, as well as the head and neck. Many of our ENT specialists work collaboratively with neurologists, gastroenterologists and oncologists on the medical staff to care for a wide range of ENT conditions. The Skull Base Center at Baylor University Medical Center is one of the few places in Texas that offers comprehensive treatment for the large variety of often complex conditions and tumors in and around the various compartments of the skull base. The Voice Center at Baylor University Medical Center provides diagnosis and surgical or rehabilitative services to treat a variety of voice disorders, including specialized high-resolution imaging of the larynx (or voice box) and laryngeal videostroboscopy to analyze the biomechanics of the vocal fold (or vocal cord) vibration.

Emergency care

Baylor University Medical Center is a comprehensive Level I trauma center, one of only three adult trauma centers in Dallas, covering 21 counties (18,000 square miles) and five million residents. The trauma services division has dedicated trauma and stroke teams, providing 24-hour coverage of emergency services. The Riggs Emergency Department, with more than 75,000 square feet and 85 patient treatment rooms, has dedicated areas specifically for trauma care, physician referral and minor emergency care.

Endocrinology

Our endocrinologists provide consultation, diagnosis, and management of endocrine and metabolic diseases. Endocrine disorders involve the body's over or underproduction of certain hormones, while metabolic disorders affect the body's ability to process certain nutrients and vitamins.

Conditions we treat include, but not limited to:

• Diabetes
• High blood cholesterol and triglycerides
• Obesity
• Osteoporosis
• Ovarian disorder, such as polycystic ovarian syndrome (PCOS)
• Parathyroid gland disorders
• Pituitary and adrenal disorders
• Thyroid gland disorders

Some procedures and tests we offer include:

• Bone density testing
• Continuous glucose monitoring
• Insulin pump therapy
• Thyroid fine needle biopsies and ultrasound

Epilepsy and seizures

The Baylor University Medical Center Epilepsy Program is designated as a Level IV Epilepsy Center by the National Association of Epilepsy Centers because of its advanced capabilities in diagnosing and treating the most complex forms of epilepsy. The program’s experienced, multidisciplinary team includes a highly trained neurologist on the medical staff who is board certified in epilepsy, as well as board-certified neurologists, neurosurgeons, neuroradiologists and nuclear medicine specialists. The Epilepsy Program’s six-bed Epilepsy Monitoring Unit offers innovative diagnostic and treatment technologies:

• High-resolution MRI, MR spectroscopy, functional MRI and PET scanning
• Non-invasive brain mapping to identify the brain area where seizures are originating
• Continuous video electroencephalography (EEG)
• ictal SPECT and intracranial electrode monitoring
• Wada testing

Eye care

Our ophthalmologists and optometrists diagnose, manage, and innovatively treat routine and specialty eye conditions and diseases, including:

• Age-related macular degeneration (AMD)
• Cataracts
• Corneal diseases
• Diabetic retinopathy
• Glaucoma
• Refractive errors (astigmatisms, farsightedness, and nearsightedness)
• Retinal diseases

Foot care

Our podiatrists and foot care specialists diagnose, evaluate and innovatively treat a wide range of conditions that affect the foot, toes, and toenails, including:

• Ankle sprains
• Athlete's foot
• Bunions
• Flat feet
• Fractures
• Hammertoes
• Heel pain
• Infections
• Ingrown nails
• Neuromas
• Tendon injuries and ruptures
• Wounds 

Genetics

At Baylor Scott & White Health, we offer genetic services to help you understand your genetic risk for certain conditions, such as cancer and heart disease, and tailor treatments based on your unique needs.

Heart and vascular

Heart and vascular services are offered to patients at both Baylor University Medical Center and Baylor Scott & White Heart and Vascular Hospital – the first North Texas hospital dedicated solely to the care and treatment of heart and vascular patients. Baylor University Medical Center Heart and Vascular Institute, in partnership with Baylor Scott & White Research Institute, coordinates more than 50 research studies involving cardiac surgery, cardiology, cardiac and vascular intervention, electrophysiology, vascular surgery and cardiovascular disease prevention.

Baylor University Medical Center was also the nation’s first hospital to receive the Gold Seal of Approval™ from The Joint Commission for the Ventricular Assist Device (VAD) program.

Hematology

The Blood Cancer Research and Treatment Center at Baylor Scott & White Charles A. Sammons Cancer Center – Dallas is one of few specialized centers nationally. The center combines the expertise of a multidisciplinary physician team on the medical staff at Baylor University Medical Center to provide a premier destination for the diagnosis, evaluation, research and treatment of blood cancers.

• Acute myeloid leukemia
• Acute lymphoblastic leukemia
• Myelodysplastic syndrome
• Myeloproliferative neoplasms
• Plasma cell dyscrasias
• Chronic lymphocytic leukemia
• Chronic myelogenous leukemia
• Lymphoma

Baylor University Medical Center is North Texas’ first Blood and Marrow Transplant Program and offers a team of oncologists, hematologists, and specialized nursing staff for cellular therapies.

Hepatology

Liver disease can develop and progress in different ways. While some patients can treat their liver disease with medication or outpatient procedures, other cases may require surgery or even liver transplants.

The hepatology specialists at Baylor Scott & White work closely with patients, families and other medical professionals in multiple fields to prevent, diagnose, treat and manage the complications of liver disease.

Some common conditions treated:

• Alcohol-induced liver disease
• Alcoholic hepatitis
• Autoimmune hepatitis
• Cirrhosis and complications of cirrhosis
• Drug-induced liver injury
• Elevated liver enzymes
• Fatty liver disease
• Hepatitis A
• Hepatitis B
• Hepatitis C
• Immunosuppression management
• Liver cancer
• Liver failure
• Liver transplant evaluation
• Primary biliary cholangitis

Imaging and radiology

Baylor University Medical Center offers patients many advanced medical imaging procedures at several area locations. All imaging procedure results are read and returned by our highly experienced team of board-certified radiologists on our medical staff within 24 hours – usually the same day. In addition, we are accredited by the American College of Radiology in many different imaging procedures.

Infectious diseases

Our infectious disease specialists diagnose, manage, study, and innovatively treat diseases caused by bacteria, viruses, parasites or fungi, including:

• Bacteremia/sepsis
• Bone and joint infections
• Central nervous system infections
• Common cold
• COVID-19
• Endocarditis and endovascular infections
• Fever of unknown origin (FUO)
• Flu
• Fungal infections
• Gastrointestinal infections
• HIV/AIDS and associated opportunistic infections
• Infections in immunocompromised patients (transplant, cancer chemotherapy, etc.)
• Lyme disease
• Malaria
• Meningitis
• Mycobacterial infections
• Skin and soft tissue infections
• Tuberculosis
• West Nile virus
• Whooping cough

Inpatient medicine and hospitalists

Our hospitalists or inpatient medicine physicians provide care during your full stay at the hospital starting upon your hospital admission and coordinate with your primary care physician and helps with your discharge.

Kidney disease

At Baylor University Medical Center, we have a large team of nephrologists (doctors who specialize in kidney and renal disease) on the medical staff and have been nationally recognized for excellence. When transplant is needed, the Baylor Scott & White Annette C. and Harold C. Simmons Transplant Institute at Baylor University Medical Center brings more than 40 years of experience in one of the largest programs in Texas and offers living kidney, paired kidney and deceased kidney donor transplants.

Labor and delivery

Baylor University Medical Center is nationally recognized for quality maternity services and has received Level IV Maternity designation by the Texas Department of State Health Services. Our specialized team empowers moms and dads to carry out their birth plan in the way they desire in an environment that is comfortable and safe. For women with high-risk pregnancies or newborns requiring advanced care, our maternal-fetal medicine specialists, neonatologists and advanced nursing teams are prepared for every situation. Allow us to help you prepare for your moment by scheduling a tour, a childbirth class or parent education class.

Mammogram and breast imaging

Baylor University Medical Center's Breast Imaging Centers have earned the designation of Breast Imaging Center of Excellence by the American College of Radiology, Commission on Quality and Safety and the Commission on Breast Imaging.

• We perform more than 60,000 breast imaging procedures annually.
• We detected more than 2,500 breast cancers in the last five years.
• Our imaging procedures are reviewed and interpreted by board-certified radiologists on the medical staff at Baylor University Medical Center who specialize in breast imaging.
• We collaborate with Baylor Scott & White Charles A. Sammons Cancer Center – Dallas to provide education and diagnosis about breast cancer and many other breast health issues.
• We offer advanced well-woman and diagnostic procedures, including fully digital mammography units and 3D mammography.
• Our High-Risk Breast Screening Program elevates our current knowledge about a patient’s breast health by combining screening mammogram with an in-depth look at personal and family health history. This thorough screening program captures more incidence of breast cancer than a typical breast imaging center.

Mental health

Our psychiatrists, psychologists and behavioral health specialists provide diagnostic and therapeutic services aimed at helping you to develop strategies for coping with mental health conditions and/or substance abuse, including:

• Anxiety disorders (OCD, panic, phobias)
• Attention Deficit Hyperactivity Disorder (ADHD)
• Binge or compulsive overeating
• Coping with chronic illness
• Depression
• Grief/bereavement
• Substance abuse

Neuroscience

Baylor Neuroscience Center offers services to diagnose and treat all types of neurological disorders, injury and disease, including:

• Cognitive disorders
• Movement disorders
• Seizure disorders
• Spine care
• Stroke
• Tumors of the central nervous system

This nationally recognized center of excellence is also home to the region’s first nationally certified stroke program.

Baylor University Medical Center is home to a nationally accredited comprehensive stroke center. This designation recognizes the medical center for having the staff, expertise, programs and advanced tools necessary to provide rapid diagnosis and treatment of stroke to improve outcomes and reduce brain damage in stroke patients.

Nutrition counseling

When it comes to your health, you are what you eat. Good nutrition can help keep you and your family looking and feeling great. Registered dietitians at Baylor University Medical Center provide nutrition education, counseling and lifestyle coaching that can help.

Orthopedics

At the Baylor George Truett James Orthopaedic Institute, the orthopedic care team combines clinical care, research and patient education to diagnose, treat and provide follow-up care for orthopedic conditions. In addition to performing traditional evaluation, treatment and surgical services, orthopedic surgeons on the medical staff at Baylor University Medical Center also take part in several specialty programs: The Shoulder Center; Hip Preservation Center; Total Joint Replacement Program; Joint Wellness Program; Orthopedic Trauma and Limb Salvage Program; and Musculoskeletal Tumor Program.

Baylor University Medical Center is home to one of four Level I adult trauma programs in North Texas. Our seven fellowship-trained orthopedic trauma surgeons on the medical staff are highly experienced in treating complex orthopedic injuries, no matter the cause. The specialized care provided by the orthopedic trauma team at Baylor University Medical Center includes comprehensive treatment of severe musculoskeletal injuries and orthopedic trauma, including:

• Complex articular injuries
• Limb salvage
• Multiple injuries
• Nonunion and malunion fractures
• Open and closed fractures and dislocations of the extremities
• Pelvic and acetabular fractures

Pain management

The Baylor Centers for Pain Management teams specialize in evaluating and treating back, neck, shoulder and arm pain, as well as other painful conditions. Pain Management Center locations in Dallas and Grapevine, outpatient departments of Baylor University Medical Center, develop personalized care plans with the goal to:

• Identify and eliminate the source of pain, when possible
• Improve your mood and emotional well-being
• Minimize physical and emotional symptoms, including depression, anxiety or anger
• Decrease the disability caused by pain
• Decrease emergency room visits
• Help you resume a more productive role at home and work

Lung care

The Martha Foster Lung Care Center at Baylor University Medical Center has physicians on the medical staff including board-certified pulmonologists and allergists, supported by a staff of registered respiratory therapists and registered nurses. The Center provides comprehensive lung care services, including diagnosis, treatment and education of acute and chronic respiratory and pulmonary disorders.

At the Center for Advanced Heart and Lung Disease at Baylor University Medical Center, patients may receive comprehensive services all located under one roof which includes an evaluation by an advanced disease pulmonologist, diagnostic imaging, lung function testing and lab services.

Rehabilitation and physical therapy

From sports injuries to stroke rehabilitation, our goal is to use a comprehensive approach to returning you to a more active, healthful lifestyle.

We treat numerous conditions in the areas of:

• Musculoskeletal disorders
• Neurologic disorders and injuries
• Pediatric neurological and developmental disorders
• Post-operative care
• Sports injuries

Rheumatology

Our rheumatologists study, diagnose, and innovatively treat arthritis and other joint, muscle and bone diseases, including:

• Arthralgias and myalgias
• Connective tissue disorders
• Fibromyalgia
• Gout
• Lupus
• Osteoarthritis
• Polymyalgia rheumatic
• Polymyositis
• Psoriatic arthritis
• Rheumatoid arthritis (including juvenile rheumatoid arthritis)
• Sarcoid
• Scleroderma/CREST syndrome
• Sjogren's syndrome
• Tendonitis
• Vasculitis

Scoliosis care

Baylor Scott & White Health gives new hope to people suffering from the pain and disfigurement of scoliosis — even those who previously thought their condition was untreatable.

Treatment for scoliosis often includes observation, bracing and surgery. If surgery is needed, we have physicians on the medical staff who specialize in advanced surgical options to straighten spines curved due to scoliosis.

A surgeon trained to care for scoliosis can:

• Identify whether surgery is needed
• Determine which type of surgery is best
• Perform safe and effective scoliosis surgery

Sports medicine

Our sports medicine surgeons and specialists provide comprehensive orthopedic care to treat and repair all sports-related injuries or those resulting from everyday life, including:

• Acromioclavicular (AC) joint/shoulder separation 
• Ankle instability
• Ankle sprains
• Anterior cruciate ligament (ACL) tears, injuries, or surgery
• Achilles tendinitis or ruptures
• Biceps tendon ruptures
• Broken ankle
• Concussion 
• Dislocated shoulder 
• Hip dislocations 
• Knee sprains
• Lateral epicondylitis (tennis elbow)
• Medial collateral ligament (MCL) tears, injuries, or surgery
• Medial epicondylitis (golfer's elbow)
• Meniscus tear 
• Sprains
• Stress fractures
• Trigger finger
• Tears

Supportive palliative care

Our supportive and interdisciplinary palliative care team are trained to help you as you deal with a critical illness or diagnosis and providing complementary supportive services, including:

• Advance directives
• Bereavement support
• Child life program
• End-of-life planning assistance
• Individual and family counseling
• Music therapy
• Nutrition and speech therapy
• Occupational therapy
• Pain management
• Social work services
• Spiritual care

Surgical services

Baylor University Medical Center provides a full spectrum of general and specialty surgery services. Dallas has 50 operating rooms and performs approximately 25,000 surgical cases per year. Physicians on the medical staff at Baylor University Medical Center are trained in the latest techniques, including advanced laparoscopic procedures, robotic surgery and enhanced recovery after surgery.

Baylor University Medical Center has offered robotic surgery longer than any other hospital in North Texas, using the equipment in more than 2,000 multispecialty cases. Nearly 40 surgeons on the medical staff use robotics with camera-guided technology, increasing precision for delicate or complex surgeries.

Transplant services

The Annette C. and Harold C. Simmons Transplant Institute at Baylor University Medical Center is a national leader in solid organ transplantation and, in partnership with the program at Baylor Scott & White All Saints Medical Center – Fort Worth, is one of only three programs worldwide to have performed more than 4,000 adult liver transplants. Since the program’s inception in 1984, transplant surgeons on the medical staff have performed more than 11,000 transplants, including liver, kidney, pancreas, heart and lung, small bowel, and blood and marrow transplants. Through Baylor’s transplant research program, physicians participate in more than 120 transplantation research protocols. In fact, many of the medications used as standard therapy today are a result of research conducted at Baylor University Medical Center.

The Baylor University Medical Center Transplant Immunology Laboratory (TIL) is a full-service, 24/7 histocompatibility and transplant immunology lab accredited by the American Society for Histocompatibility and Immunogenetics & College of American Pathologists in all clinical areas and all testing technologies. The TIL performs an extensive menu of high complexity testing to support solid-organ, tissue and hematopoietic cell transplantation related clinical decisions. The TIL uses and develops innovative technologies and was the first laboratory in the state of Texas accredited for next-generation sequencing for both HLA and KIR genotyping. It is also actively engaged in translational research and multicenter clinical trials that are supported by extramural funding.

Urology

Our urologists diagnose, provide essential cancer screenings, and treat conditions and concerns related to the urinary tract and male reproductive organs, including but not limited to:

Urinary-related:

• Bladder disorders and cancer
• Inability to control urination
• Kidney disorders (including kidney stones)
• Urethral disorders

Related to male reproductive organs:

• Erectile dysfunction
• Infertility
• Penile disorders and cancer
• Prostate disorders and cancer
• Sexually transmitted diseases (STDs)
• Undescended testicles (cryptorchidism)

Weight management and surgery

Weight loss surgery, also known as bariatric surgery, is a tool to produce significant weight loss for morbidly obese people. If you have unsuccessfully battled a serious weight problem, Baylor Scott & White Health can help you take control of your health and change your life.

We have devoted the necessary resources to provide you with comprehensive care, including patient education, pre-surgical counseling, advanced surgical options and long-term post-surgical care.

Wellness and fitness

Whether you're a seasoned athlete, just starting a fitness program, or recovering from and injury or illness, we have the equipment, facilities, classes, and programs to help you succeed. We are focused on your wellness.

Women's health

Baylor University Medical Center offers an extensive array of services that address the full range of obstetrical, gynecological, urogynecological, breast, hormonal and aging issues facing women today. Our specialized women's health services and friendly, compassionate medical team can help women of all ages and stages of life achieve optimum health through special women's programs. We are recognized by U.S. News and World Report as one of the nation's top 50 gynecology programs. In addition, Dallas Child magazine readers voted us Best Place to Have a Baby.

Baylor University Medical Center serves as a regional destination for women faced with high-risk pregnancies and critically ill newborns with a Level IV Neonatal Intensive Care Unit (NICU), the highest level of care available. Baylor University Medical Center’s Maternal and Neonatal Transport Teams are available 24/7 and consist of specialized registered nurses and respiratory therapists with advanced training in maternal and neonatal intensive care. Dallas offers a 30-bed dedicated antepartum unit and a high-risk labor and delivery unit, both equipped with advanced technology and an entire team focused on the long-term care of both mom and fetus. Baylor University Medical Center’s advanced skilled labor and delivery registered nurse (RN) transport team provides services for high-risk pregnancies, including fetal anomalies; pregnant women with critical medical conditions; and premature labor.

Wound care

The Comprehensive Wound Center at Baylor University Medical Center focuses on the evaluation and treatment of chronic wounds using advanced wound care technologies, as well as traditional medical and surgical therapies. We provide Inpatient and outpatient treatment. Our collaborative approach combines hyperbaric oxygen therapy, advanced technology and treatments to provide total care to patients with chronic wounds.

Specialists at Baylor Louise Gartner Center for Hyperbaric Medicine use oxygen therapy to treat hard-to-heal wounds associated with diabetes and diabetic neuropathy, soft-tissue damage from skin grafts, cancer radiation therapy and to help salvage limbs.

ATMs

Automated teller machines (ATMs) are available throughout the campus:

• Baylor Medical Plaza: Near Baylor Plaza Pharmacy
• Hamilton Heart Hospital: Lobby near registration
• Jonsson Hospital: Lobby near registration
• Roberts Hospital: Lobby near Atrium Café
• Sammons Cancer Center: Second floor near Latte Hope
• Truett Hospital: Basement near cafeteria

Community involvement

Our commitment to your health extends beyond the walls of our hospitals and clinics.

Meeting community needs

Concierge and information desk

Visitor information/concierge desks are located in the main entrance of the medical center, where staff can assist you with general information, maps, notary public services and local eateries/hotel listings.

Jonsson Hospital

• Monday - Friday: 5:30 AM - 4:30 PM
• Phone: 214.820.5554

Pickens Hospital

• Monday - Friday: 8:00 AM - 4:30 PM
• Phone: 214.818.1000

Roberts Hospital

• Monday - Friday: 8:00 AM - 4:30 PM
• Phone: 214.820.4161

Truett Hospital

• Monday - Friday: 8:00 AM - 4:30 PM
• Phone: 214.820.6684

Sammons Cancer Center

• Monday - Friday: 8:00 AM - 4:30 PM
• Phone: 214.820.2617

Dining options

From coffee bars and on-the-go snacks to full-service cafeteria style dining, we offer visitors and family members a variety of options for on-site refreshments.

Truett Café

• Truett Hospital, basement level
• 6:30 AM - 7:30 PM, daily

The cafeteria features salad and sushi bars, grilled and cold sandwiches, wraps, home-style soups, hot entrees and side dishes, desserts, snacks, Chick-fil-A^® food items, Starbucks^® coffee and other beverages.

Busy Bean

• Truett Hospital, basement level
• 6:00 AM - 12:00 PM, daily

Offers Starbucks coffee, muffins, cakes and pastries for a grab-and-go option.

Which Wich/Paciugo

• Truett Hospital, basement level
• 10:30 AM - 1:30 PM, daily

Hot and cold sandwiches and chips made to order and many flavors of gelato.

Atrium Market

• Roberts Hospital, first floor
• 6:30 AM - 3:00 PM, Monday through Friday

This market offers hot and cold meals, desserts, snacks, Starbucks coffee and other beverages.

Provisions on Demand (POD) Market

• Roberts Hospital, first floor
• Open 24/7
• Accepts credit cards and FreedomPay only

Self-checkout convenience store offering a variety of drinks, prepackaged snacks and meals, as well as select other convenience items.

Freshii

• Baylor Medical Plaza, ground floor
• 7:00 AM - 8:00 PM, Monday through Friday
• 9:00 AM - 5:00 PM, Saturday

This market offers hot and cold meals, desserts, snacks, coffee and other beverages.

Café Charles

• Sammons Cancer Center, Second floor
• 6:30 AM - 2:00 PM, Monday through Friday

Serves a menu of nourishing meals in a sunny and scenic setting that includes a balcony overlooking Landry Park.

Latte Hope

• Sammons Cancer Center, second floor
• 6:30 AM - 2:00 PM, Monday through Friday

A coffee bar that offers gourmet coffees, teas and pastries in a pleasant and relaxing environment near the sky bridge on the second floor of the Cancer Center.

A Beat Above Café

• Hamilton Heart and Vascular Hospital, ground floor
• 11:00 AM - 2:00 PM, Monday through Friday

This market offers hot and cold meals, desserts, snacks, coffee and other beverages.

Estimate your cost of care

Baylor Scott & White Health is an advocate for greater healthcare pricing transparency and patient affordability. We provide a self-service price estimation tool to help you obtain accurate out-of-pocket expense estimates, along with other helpful resources to help you make more informed financial choices about your care.

Gift shops

Visitors should check with the nurse before bringing patients food or drinks to ensure they are appropriate for the patient. In intensive care units, please check with nurses regarding any gifts.

Roberts Gift Shop

• Located in the Roberts Hospital lobby
• Monday - Friday: 8:00 AM - 7:30 PM
• Saturday: 10:00 AM - 5:00 PM
• Sunday: 1:00 - 5:00 PM

Simply Mom's: Mother & Baby Boutique

• Located in the Hoblitzelle Hospital
• Monday - Friday: 10:00 AM - 5:00 PM
• Saturday: 10:00 AM - 2:00 PM

Ernie's Appearance Center

• Located in the Sammons Cancer Center
• Monday - Friday: 8:30 AM - 4:30 PM

Home2 Suites by Hilton

For your comfort and convenience

Located adjacent to Baylor University Medical Center in Dallas, Home2 Suites by Hilton offers easy access to the hospital for patients and families.

This location offers 132 guest rooms with flexible configurations including 14 guest rooms specially equipped to accommodate those with physical limitations.

Home2 Suites offers amenities that are especially beneficial for extended stays:

• Business center with free use of printer and fax
• Complimentary breakfast for overnight guests
• Exercise room and outdoor swimming pool
• Free WiFi access
• Grab-and-go food options available for purchase
• Kitchen with refrigerator, microwave and dishwasher in each guest room
• On-site, self-serve laundry facility
• Pet-friendly environment (additional fee applies)
• Valet dry cleaning service

Patients and families are eligible for a discounted rate for stays at this Home2 Suite location by making a reservation through this portal and using the Group Code.

Mail

A U.S. Post Office is available on campus for patient, visitor and employee convenience:

U.S. Postal Service Office

• Wadley Tower, level P1
• Monday - Friday: 8:30 AM - 4:00 PM

Medical records

You can request copies of your medical records by completing an Authorization for Release of Information form and returning to the facility at which you received care.

Request your records

Nursing accomplishments

Our nurses are dedicated to the care of a diverse community of patients. As members of our front line care team, they take pride in seeking opportunities to provide a higher level of care.

View nursing accomplishment

Patient and family adviser program

Patient and family advisers provide a voice that represents all patients and families who receive care at Baylor University Medical Center in Dallas. They partner with doctors, nurses, and administrators to help improve the quality of our care for all patients and family members.

Patient greetings

Brighten the day of a patient with an eGreeting—a personal message hand-delivered to your loved one.

Send a patient a greeting

Pre-admission testing

Convenient, on-site testing expedites your day of surgery admission

You can expedite your hospital admission by completing registration and testing requirements (lab/blood work, X-ray, EKG, etc.) before your arrival by completing the following:

• Pre-registration paperwork, including paying out-of-pocket expenses
• Pre-admission testing and evaluation prior to surgery
  For those who do so, you may proceed to the concierge desk where they will verify your identity and escort you to the pre-operative area.

A nurse from the pre-admission testing office will call you before surgery to review your medical history. To help make things run more smoothly on your day of surgery, you should anticipate the call two to seven days before surgery.

During the pre-admission testing call, a registered nurse will review:

• Your medical and surgical history
• Your current prescription medications and over-the-counter supplements
• Required testing prior to surgery

To prepare for the call, please have the following available:

• Your driver’s license (or picture ID) and insurance card(s)
• A list of all your medications, with dosage and frequency:
• Prescription medications
• Herbal supplements
• Vitamins
• Over-the-counter medicines
• Copy of your advance directives (i.e., a living will or medical power of attorney)

To learn more, call 214.820.6200.

Recognize an employee

Because our staff cares so deeply for those we help, there are those who often go beyond the call to provide great care.

Nominate an employee

Security and lost and found

Baylor Police provide security escorts on the Dallas campus 24 hours a day. You may request assistance by calling 214.820.4444.

Between 9:00 PM - 5:00 AM, buildings are closed to the general public. The emergency and maternity entrances are always open.

To inquire about lost or found items, please call 214.820.2357.

Spiritual care

Our chaplains offer support representing various traditions in the faith community.

Chaplains are available 24 hours a day in the hospital or patients and visitors may wish to visit a chapel or meditation area:

Horner Family Chapel (Sammons Cancer Center, First floor)

• Interfaith Meditation Room (Pickens Cancer Hospital, Third floor)
• Interfaith Prayer Garden (Outdoors: Junius Street, between Roberts and Pickens Cancer Hospital)
• Lovie’s Healing Garden (Outdoors: Sammons Cancer Center, corner of Worth and Hall streets)
• Penland Chapel (Truett Hospital, First floor)
• Pilgrim Prayer Room (Hamilton Heart Hospital, Ground floor)

Our campus features two outdoor retreat areas for our patients and visitors to relax away from the traditional hospital setting.

• Interfaith Prayer Garden (Junius Street, between Roberts Hospital and Pickens Cancer Hospital)
• Lovie’s Healing Garden (Sammons Cancer Center, corner of Worth St. and Hall St.)

Connect with a chaplain

Visitor lounges

There are designated lounges for visitors on patient floors. Specific areas have been designated for guests in other areas. If you are in a large group, we ask for your consideration of other patients’ families when seating is limited. Wireless laptops can be used in most areas by connecting to our visitor wireless network. Charging stations and outlets are also available in select lounge areas.

The use of wireless communication devices, such as cell phones, notebooks and laptops, can interfere with medical equipment and is restricted in all patient care areas. Please restrict your use of these devices to visitor lounges and non-patient care areas.

Volunteer with us

We rely on our generous volunteers to provide several special services. Every volunteer enhances the patient experience in some way by supporting our culture of customer service. Join the ranks of our volunteers to get involved and make a difference.