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Get the support you need in Irving

Baylor Scott & White Medical Center – Irving is the premier medical facility providing care to Irving, Las Colinas, Coppell, Grand Prairie and the surrounding communities. The not-for-profit, full-service, fully-accredited hospital offers advanced healthcare services in heart and vascular care, diagnostic imaging, digestive disorders, physical medicine and rehabilitation, cancer care prevention, diagnosis and treatment, orthopedic surgery, and emergency medicine.

The 293-bed hospital is centrally located in the heart of the Dallas Fort Worth Metroplex on State Highway 183. Baylor Scott & White – Irving is accredited by The Joint Commission. The medical center celebrated 50 years of service in November 2014.

Watch video to learn more about our updated Irving campus


Additional information

  • Visitor hours

    Visitors are good medicine for patients, so family and friends are encouraged to visit. However, because patient care is our primary concern, visiting hours are from 6:00 AM - 10:00 PM in the ICU and from 6:00 AM - 9:00 PM elsewhere. After visiting hours, guests may enter only through designated hospital entrances.

  • Parking 

    Free parking

    • In front of hospital
    • In front of MOB I
    • At the Emergency Department
    • In the Visitors/Patients Parking Garage behind MOB II and Conference Center

    Free valet parking

    • Main Entrance of the hospital
    • Emergency Department Patient Drop Off
  • Phone directory

    Please call the operator at 972.990.8100 and they can assist with connecting you to the person or department you need at Baylor Scott & White Medical Center – Irving. Or consult our full phone directory.

  • Prescription fills

    The Baylor Scott & White Pharmacy #108 is conveniently located on the 1st floor by the Emergency Room.

    Refill prescriptions online

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Medical services

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  • Allergy and immunology

    Allergy and immunology

    Our allergists and immunology specialists help identify your allergy triggers and manage through a variety of treatment options to address your symptoms to common allergies, including:

    • Allergies
    • Allergic reactions to insect stings 
    • Asthma
    • Chronic cough
    • Drug allergies
    • Eczema (atopic dermatitis)
    • Food allergies
    • Hives (urticaria)
    • Recurring infections
    • Rhinitis

    Read more about allergy and immunology care
  • Back and neck care

    Back and neck care

    Our spine doctors (specialized orthopedists) and physical and occupational therapists provide sophisticated surgical and non-surgical solutions for neck and lower back pain and conditions, including:

    • Arthritis of the spine (osteoarthritis, rheumatoid)
    • Bone spurs and overgrowths
    • Degenerative disc disease (cervical, thoracic, lumbar)
    • Herniated discs (cervical, thoracic, lumbar)
    • Myofascial pain (inflammation of muscles and ligaments)
    • Osteoporosis of the spine
    • Pinched nerves
    • Sciatica
    • Spinal deformities (scoliosis, kyphosis)
    • Spinal injuries
    • Spinal stenosis (narrowing of spinal canal)
    • Spine trauma or fractures
    • Spine tumors

    Read more about back and neck care
  • Cancer care

    Cancer care

    Our goal is to give you and your family the physical, emotional and spiritual support you need during your cancer journey.

    To help care for you, we provide:

    • Genetic counseling
    • Education and support programs
    • Research and clinical trials
    • Screening and prevention
    • Support services including nutrition, pastoral care and social work
    • Treatment for all types of cancer

    About our cancer care services
  • Cosmetic and plastic surgery

    Cosmetic and plastic surgery

    Our cosmetic and plastic surgeons provide nonsurgical and surgical procedures to reshape normal structures of the body to improve appearance (reconstruction improves function) based on your unique needs and circumstances, including:

    • Body contouring surgery
    • Breast augmentation (including breast implants)
    • Breast lift (mastopexy)
    • Buttock augmentation
    • Ear setback surgery (otoplasty)
    • Eyelid lift (blepharoplasty)
    • Facelift (rhytidectomy)
    • Fat removal (liposuction)
    • Laser procedures (e.g. for removal of age spots, tattoos, unwanted hair)
    • Nose services (rhinoplasty)
    • Reconstructive procedures on parts of body caused by congenital defects, development abnormalities, trauma, tumors, or disease / infection
    • Skin pigmentation treatment
    • Spider vein treatment 
    • Tummy tuck (abdominoplasty)

    Learn more about cosmetic, plastic and reconstructive surgery
  • Critical and intensive care

    Critical and intensive care

    Our critical and intensive care specialists treat a wide variety of life-threatening injuries, illnesses and heart issues through surgical treatments and interventions, medication and life support in specialized care units in our hospitals, including:

    • Cardiac Intensive Care Unit (CICU)
    • Cardiothoracic Intensive Care Unit (CTICU)
    • Medical Intensive Care Unit (MICU)
    • Neonatal Intensive Care Unit (NICU)
    • Pediatric Intensive Care Unit (PICU)
    • Surgical Trauma Intensive Care Unit (STICU)

    Read more about critical and intensive care units
  • Dentistry and oral surgery

    Dentistry and oral surgery

    Our dentists and oral surgeons provide routine oral care in outpatient clinics and specialty surgeries for a variety of tooth and mouth related conditions, including:

    • Cysts and tumors
    • Diseases of the jaw and mouth
    • Extractions
    • Facial trauma
    • Gum disease
    • Impacted teeth
    • Temporomandibular joint (TMJ) syndrome

    Learn more about dentistry and oral surgery
  • Dermatology

    Dermatology

    Our dermatologists diagnose, manage, and treat skin, hair, and nail diseases and disorders, including:

    • Acne
    • Actinic keratosis
    • Dermatitis
    • Eczema
    • Psoriasis
    • Rosacea
    • Skin cancer
    • Skin infections
    • Warts

    Read more about our dermatology services
  • Diabetes care

    Diabetes care

    Our comprehensive approach to diabetes care is committed to ongoing research, advanced treatment and development of management programs, specialized centers and collaborative care teams of specialists who provide services, including:

    • Cardiology and pulmonology for heart and lung care
    • Neuroscience for care of the nervous system 
    • Nephrology for kidney care
    • Ophthalmology to prevent vision loss
    • Orthopedics, physical medicine, and rehabilitation
    • Podiatry

    Learn more about diabetes care
  • Digestive diseases

    Digestive diseases

    Our gastroenterologists and digestive disease specialists can help you, providing a full spectrum of care for patients with concerns involving the esophagus, stomach, small bowel, colon, rectum, gallbladder, pancreas, and liver.

    Example services and procedures we offer include:

    • Abdominal and endoscopic ultrasound
    • Colonoscopy
    • Endoscopic retrograde cholangiopancreatography (ERCP)
    • Fecal transplant
    • Evaluation of liver transplant candidates
    • Percutaneous liver biopsy
    • Placement of external feeding tubes (gastrostomy)
    • Treatment of pancreatic diseases

    Common digestive diseases we treat include:

    • Acid reflux
    • Crohn's disease
    • Colon polyps
    • Liver diseases
    • C. diff
    • Gastroesophageal reflux disease (GERD)
    • Heartburn
    • Hepatitis
    • Irritable bowel syndrome (IBS)
    • Swallowing disorders

    Read more about our digestive disease services
  • Ear, nose and throat

    Ear, nose and throat

    Our otolaryngologists or ear, nose, and throat (ENT) specialists diagnose, manage, and treat a variety of conditions affecting parts and soft tissues of the head and neck, including:

    • Acute and chronic infections of the external middle and inner ear 
    • Allergies
    • Balancing disorders 
    • Benign and malignant tumors of the temporal bone ear canal and auricle 
    • Cholesteatoma
    • Cold
    • Deafness
    • Influenza
    • Nasal polyps
    • Nasal septum issues
    • Otosclerosis
    • Sleep apnea
    • Snoring
    • Stenosis of the ear canal
    • Tumors of the temporal bone and base of the skull
    • Vertigo/dysequilibrium

    Read more about ear, nose and throat treatment
  • Emergency care

    Emergency care

    From chest pain to snake bites, you can count on us to provide you with quality emergency care 24 hours a day, seven days a week. If you are experiencing a medical emergency, call 911 immediately.

    About our emergency care services
  • Endocrinology

    Endocrinology

    Our endocrinologists provide consultation, diagnosis, and management of endocrine and metabolic diseases. Endocrine disorders involve the body's over or underproduction of certain hormones, while metabolic disorders affect the body's ability to process certain nutrients and vitamins.

    Conditions we treat include, but not limited to:

    • Diabetes
    • High blood cholesterol and triglycerides
    • Obesity
    • Osteoporosis
    • Ovarian disorder, such as polycystic ovarian syndrome (PCOS)
    • Parathyroid gland disorders
    • Pituitary and adrenal disorders
    • Thyroid gland disorders

    Some procedures and tests we offer include:

    • Bone density testing
    • Continuous glucose monitoring
    • Insulin pump therapy
    • Thyroid fine needle biopsies and ultrasound

    Read more about our endocrinology services
  • Eye care

    Eye care

    Our ophthalmologists and optometrists diagnose, manage, and innovatively treat routine and specialty eye conditions and diseases, including:

    • Age-related macular degeneration (AMD)
    • Cataracts
    • Corneal diseases
    • Diabetic retinopathy
    • Glaucoma
    • Refractive errors (astigmatisms, farsightedness, and nearsightedness)
    • Retinal diseases

    Learn more about ophthalmology and optometry
  • Foot care

    Foot care

    Our podiatrists and foot care specialists diagnose, evaluate and innovatively treat a wide range of conditions that affect the foot, toes, and toenails, including:

    • Ankle sprains
    • Athlete's foot
    • Bunions
    • Flat feet
    • Fractures
    • Hammertoes
    • Heel pain
    • Infections
    • Ingrown nails
    • Neuromas
    • Tendon injuries and ruptures
    • Wounds 

    Read more about foot care
  • Genetics

    Genetics

    At Baylor Scott & White Health, we offer genetic services to help you understand your genetic risk for certain conditions, such as cancer and heart disease, and tailor treatments based on your unique needs.

    Learn more about our genetic services
  • Heart and vascular

    Heart and vascular

    Our team of cardiologists, surgeons, interventional radiologists on the medical staff and healthcare professionals works together to provide you quality care for a range of heart and vascular conditions.

    We offer a comprehensive program that includes heart disease prevention, advanced diagnosis and treatment options and continued care and support for patients living with heart and vascular conditions.

    Our services include:

    • Cardiac rehabilitation
    • Cardiology
    • Electrophysiology
    • Heart failure
    • Vascular care

    About our heart and vascular services
  • Hematology

    Hematology

    Our hematologists specialize in the diagnosis, evaluation, and treatment of blood disease and disorders, including:

    • Anemia
    • Benign monoclonal gammopathy
    • Bleeding
    • Coagulopathies
    • Clotting problems
    • Erythrocytosis
    • Infection
    • Leukocytosis
    • Lymphohistiocytic disorders
    • Pancytopenia
    • Sickle cell disease
    • Thrombocytosis
    • Thrombocytopenia
    • von Willebrand disease

    Read more about hematology and blood diseases
  • Imaging and radiology

    Imaging and radiology

    Advanced imaging technology provides clearer pictures for radiologists and other specialty physicians on the medical staff to provide a more accurate diagnosis that leads to a customized treatment plan, if needed, to start the healing process.

    Our imaging centers use advanced technology to assist physicians on the medical staff at Baylor Scott & White in providing quality care.

    About our imaging and radiology services
  • Infectious diseases

    Infectious diseases

    Our infectious disease specialists diagnose, manage, study, and innovatively treat diseases caused by bacteria, viruses, parasites or fungi, including:

    • Bacteremia/sepsis
    • Bone and joint infections
    • Central nervous system infections
    • Common cold
    • COVID-19
    • Endocarditis and endovascular infections
    • Fever of unknown origin (FUO)
    • Flu
    • Fungal infections
    • Gastrointestinal infections
    • HIV/AIDS and associated opportunistic infections
    • Infections in immunocompromised patients (transplant, cancer chemotherapy, etc.)
    • Lyme disease
    • Malaria
    • Meningitis
    • Mycobacterial infections
    • Skin and soft tissue infections
    • Tuberculosis
    • West Nile virus
    • Whooping cough

    Learn more about infectious disease care
  • Inpatient medicine and hospitalists

    Inpatient medicine and hospitalists

    Our hospitalists or inpatient medicine physicians provide care during your full stay at the hospital starting upon your hospital admission and coordinate with your primary care physician and helps with your discharge.

    Learn more about inpatient medicine
  • Labor and delivery

    Labor and delivery

    Our compassionate healthcare team provides medical and surgical support to patients who are in the process of expanding their family through the miracle of childbirth.

    Learn more about labor and delivery
  • Mammogram and breast imaging

    Mammogram and breast imaging

    Our imaging centers use advanced technology to assist physicians on the medical staff at Baylor Scott & White in providing quality care.

    Services include:

    • 3D breast ultrasound
    • 3D mammography (available at select locations)
    • Breast cancer risk assessment
    • Breast ultrasound
    • Cyst aspiration
    • Ductogram
    • Full-field digital mammography
    • Image-guided breast biopsy
    • Lesion localization
    • Mammography (screening and diagnostic)
    • Needle localization
    • Positron emission mammography (PEM) (available at select locations)
    • Stereotactic breast biopsy

    Learn more about our breast imaging services
  • Nephrology

    Nephrology

    Our nephrologists and kidney care specialists diagnose, manage, and innovatively treat a variety of conditions affecting the kidneys, including:

    • Abnormal urinalysis
    • Acute kidney injury
    • Amyloidosis
    • Diabetic renal disease
    • Electrolyte disorders
    • Glomerulonephritis
    • Interstitial nephritis
    • Kidney cancer
    • Kidney failure
    • Kidney infections
    • Kidney stones
    • Obstructive/reflux nephropathy
    • Polycystic kidney disease
    • Recurrent urinary tract infections
    • Renal artery stenosis
    • Severe or difficult to control hypertension

    Read more about kidney disease
  • Neurology and neurosurgery

    Neurology and neurosurgery

    The neurologists, neuroradiologists and neurosurgeons at Baylor Scott & White Health diagnose and treat virtually every kind of neurological disorder and injury. From brain tumors, strokes and aneurysms to head trauma and spinal cord injuries, these experienced physicians on the medical staff have the expertise and technology to improve a patient's quality of life.

    Our specialty services include:

    • Neurology
    • Neurosurgery
    • Stroke care

    Learn more about our neuroscience services
  • Occupational and environmental medicine

    Occupational and environmental medicine

    Our occupational and environmental medicine specialists reduce work-related disability through accident prevention and to help injured employees return to full work capacity through services, including:

    • Audiograms
    • Drug and alcohol screening
    • Employee physicals
    • Pulmonary function testing
    • Surveillance physicals
    • Travel immunizations
    • X-ray and injury treatment

    Learn more about occupational and environmental medicine
  • Orthopedics

    Orthopedics

    Baylor Scott & White is your single resource for musculoskeletal disease, joint pain, traumatic and sports-related injuries and other orthopedic conditions.

    To help care for you, we provide:

    • Hand, elbow, wrist surgery
    • Joint replacement
    • Neck, back, spine surgery
    • Orthopedic surgery

    About our orthopedic services
  • Pain management

    Pain management

    Our pain management specialists provide many options for comprehensive and advanced therapy and treatments focused on managing sensory and emotional impacts and restoring function brought on by different types and degrees of pain, including:

    • Chronic lower back pain
    • Chronic pain
    • Fibromyalgia
    • Low back pain
    • Neck pain
    • Nonspecific back pain
    • Reflex sympathetic dystrophy
    • Sciatic nerve pain

    Learn more about pain management
  • Pediatrics

    Pediatrics

    Our pediatricians tailor care, services, and treatments to children of all ages ranging from newborns to teens to meet the healthcare needs of your entire family, including:

    • General pediatric care
    • Immunizations
    • Infant and childhood care classes and support
    • School physicals
    • Well child exams

    Read more about pediatric care
  • Pharmacy

    Pharmacy

    Baylor Scott & White Pharmacies are outpatient/retail pharmacies similar to your local pharmacy. The pharmacy is open to the general public, and accept most pharmacy insurance.

  • Primary care

    Primary care

    Our primary care teams offer a full range of medical care for the entire family from baby to golden years. We can help keep you and your loved ones well or help you recover from illness or injury. Services our primary care clinics and physician offices offer include, but are not limited to: 

    • Chronic disease management and medication management 
    • Diagnostic testing and lab services 
    • Immunizations and vaccinations 
    • Pediatric care 
    • Physicals, including sports physicals 
    • Preventative health 
    • Treatment for illnesses and minor injuries 
    • Women’s health 

    Our PCP teams are connected to all the BSWH virtual care options (from e-Visits to video visits) and BSWH specialists so that your complete health history is factored in at every touchpoint.

    Read more about primary care

    Read more about primary care
  • Pulmonology

    Pulmonology

    Our pulmonologists and lung care specialists study, diagnose, and innovatively treat with advanced technology and rehabilitation offerings acute and chronic respiratory and pulmonary disorders of the lungs, airways and chest, including:

    • Asthma
    • Acute and chronic pulmonary embolism
    • Bronchiectasis
    • Chronic obstructive pulmonary disease (COPD)
    • Cystic fibrosis
    • Emphysema
    • Fungal infections of the lung 
    • Granulomatous lung diseases
    • Hepatopulmonary syndrome
    • Interstitial lung disease
    • Lung cancer
    • Lung transplantation 
    • Pulmonary fibrosis
    • Pulmonary vascular disease 
    • Pulmonary hypertension
    • Pleurisy
    • Pneumonia
    • Sarcoidosis
    • Sleep disorders
    • Smoking cessation
    • Tuberculosis
    • Tuberculous and nontuberculous mycobacterial pulmonary disease

    Learn more about lung care
  • Rehabilitation and physical therapy

    Rehabilitation and physical therapy

    From sports injuries to stroke rehabilitation, our goal is to use a comprehensive approach to returning you to a more active, healthful lifestyle.

    We treat numerous conditions in the areas of:

    • Musculoskeletal disorders
    • Neurologic disorders and injuries
    • Pediatric neurological and developmental disorders
    • Post-operative care
    • Sports injuries

    About our rehabilitation services
  • Rheumatology

    Rheumatology

    Our rheumatologists study, diagnose, and innovatively treat arthritis and other joint, muscle and bone diseases, including:

    • Arthralgias and myalgias
    • Connective tissue disorders
    • Fibromyalgia
    • Gout
    • Lupus
    • Osteoarthritis
    • Polymyalgia rheumatic
    • Polymyositis
    • Psoriatic arthritis
    • Rheumatoid arthritis (including juvenile rheumatoid arthritis)
    • Sarcoid
    • Scleroderma/CREST syndrome
    • Sjogren's syndrome
    • Tendonitis
    • Vasculitis

    Read more about rheumatology
  • Scoliosis care

    Scoliosis care

    Our scoliosis care specialists diagnose, study, manage and treat through surgical or non-surgical means curvatures in the spine, including:

    • Adolescent idiopathic scoliosis
    • Adult idiopathic scoliosis
    • Idiopathic scoliosis
    • Infantile idiopathic scoliosis
    • Juvenile idiopathic scoliosis

    Learn more about scoliosis care
  • Sleep disorders

    Sleep disorders

    Our sleep program is dedicated to alleviating symptoms and improve sleep patterns and daily life by offering a full range of innovative diagnostic and treatment procedures to treat a variety of sleep disorders, including:

    • Central sleep apnea
    • Insomnia
    • Narcolepsy
    • Obstructive sleep apnea (OSA)
    • Parasomnias
    • Pediatric sleep disorders
    • Periodic limb movements
    • Restless leg syndrome
    • Snoring

    Learn more about sleep disorder care
  • Sports medicine

    Sports medicine

    Our sports medicine surgeons and specialists provide comprehensive orthopedic care to treat and repair all sports-related injuries or those resulting from everyday life, including:

    • Acromioclavicular (AC) joint/shoulder separation 
    • Ankle instability
    • Ankle sprains
    • Anterior cruciate ligament (ACL) tears, injuries, or surgery
    • Achilles tendinitis or ruptures
    • Biceps tendon ruptures
    • Broken ankle
    • Concussion 
    • Dislocated shoulder 
    • Hip dislocations 
    • Knee sprains
    • Lateral epicondylitis (tennis elbow)
    • Medial collateral ligament (MCL) tears, injuries, or surgery
    • Medial epicondylitis (golfer's elbow)
    • Meniscus tear 
    • Sprains
    • Stress fractures
    • Trigger finger
    • Tears

    Learn more about sports medicine
  • Supportive palliative care

    Supportive palliative care

    Our supportive and interdisciplinary palliative care team are trained to help you as you deal with a critical illness or diagnosis and providing complementary supportive services, including:

    • Advance directives
    • Bereavement support
    • Child life program
    • End-of-life planning assistance
    • Individual and family counseling
    • Music therapy
    • Nutrition and speech therapy
    • Occupational therapy
    • Pain management
    • Social work services
    • Spiritual care

    Read more about supportive palliative care
  • Surgical services

    Surgical services

    Our surgeons offer pioneering innovations and advanced surgical offerings and services backed by research-based enhanced recovery after surgery (ERAS) to support patient outcomes, including: 

    • Cardiothoracic surgery
    • Colon and rectal surgery
    • Dentistry/oral and maxillofacial surgery
    • General surgery
    • Gynecological surgery
    • Head and neck surgery
    • Neurosurgery
    • Ophthalmic surgery
    • Orthopedic surgery
    • Pediatric surgery
    • Plastic surgery
    • Podiatric medicine and surgery
    • Robotic surgery
    • Surgical oncology 
    • Transplant surgery
    • Urologic surgery
    • Vascular surgery
    • Weight-loss surgery

    Learn more about surgical services
  • Urgent care

    Urgent care

    Our urgent care specialists are available seven days a week to provide immediate care to non-emergency conditions (don't require an ER visit), including:

    • Abscess drainage
    • Allergies
    • Asthma
    • Bites and stings
    • Cold and flu
    • Cuts and scrapes
    • Ear infection     
    • Eye irritation and redness
    • Fever
    • Headache
    • Head lice
    • Migraine
    • Minor broken bones and fractures
    • Minor burns
    • Neck and back pain
    • Rashes and skin problems
    • Respiratory infection
    • Sexually transmitted infection concerns
    • Sinus infection
    • Sore throat or cough
    • Strains and sprains
    • Staples
    • Stiches and sutures
    • Urinary tract infection (UTI)
    • Vomiting and diarrhea
    • Yeast infections 

    Please call 911 or go to your nearest emergency room (do not drive yourself) if you are experiencing a medical emergency, including:

    • Chest pain
    • Difficulty breathing
    • Overdose
    • Stroke
    • Seizures

  • Urology

    Urology

    Our urologists diagnose, provide essential cancer screenings, and treat conditions and concerns related to the urinary tract and male reproductive organs, including but not limited to:

    Urinary-related:

    • Bladder disorders and cancer
    • Inability to control urination
    • Kidney disorders (including kidney stones)
    • Urethral disorders

    Related to male reproductive organs:

    • Erectile dysfunction
    • Infertility
    • Penile disorders and cancer
    • Prostate disorders and cancer
    • Sexually transmitted diseases (STDs)
    • Undescended testicles (cryptorchidism)

    Read more about our urology services
  • Wellness and fitness

    Wellness and fitness

    Whether you're a seasoned athlete, just starting a fitness program, or recovering from and injury or illness, we have the equipment, facilities, classes, and programs to help you succeed. We are focused on your wellness.

    Learn more about wellness and fitness care
  • Women's health

    Women's health

    From screening for common conditions that affect women to advanced medical and surgical care, the healthcare providers at Baylor Scott & White provide the comprehensive services you need as a woman.

    Services include:

    • Breast surgery
    • Gynecological surgery
    • Gynecology
    • Hormone replacement therapy

    About our women's health services
  • Wound care

    Wound care

    We offer a variety of wound care services through the Comprehensive Wound Center. This specialized service focuses on the evaluation and treatment of chronic wounds, using advanced wound care technologies, as well as traditional medical and surgical therapies.

    Medical specialties affiliated with the center include infectious disease, orthopedics, plastic surgery, vascular surgery and podiatry.

    About our wound care services

Allergy and immunology

Our allergists and immunology specialists help identify your allergy triggers and manage through a variety of treatment options to address your symptoms to common allergies, including:

  • Allergies
  • Allergic reactions to insect stings 
  • Asthma
  • Chronic cough
  • Drug allergies
  • Eczema (atopic dermatitis)
  • Food allergies
  • Hives (urticaria)
  • Recurring infections
  • Rhinitis

Read more about allergy and immunology care

Back and neck care

Our spine doctors (specialized orthopedists) and physical and occupational therapists provide sophisticated surgical and non-surgical solutions for neck and lower back pain and conditions, including:

  • Arthritis of the spine (osteoarthritis, rheumatoid)
  • Bone spurs and overgrowths
  • Degenerative disc disease (cervical, thoracic, lumbar)
  • Herniated discs (cervical, thoracic, lumbar)
  • Myofascial pain (inflammation of muscles and ligaments)
  • Osteoporosis of the spine
  • Pinched nerves
  • Sciatica
  • Spinal deformities (scoliosis, kyphosis)
  • Spinal injuries
  • Spinal stenosis (narrowing of spinal canal)
  • Spine trauma or fractures
  • Spine tumors

Read more about back and neck care

Cancer care

Our goal is to give you and your family the physical, emotional and spiritual support you need during your cancer journey.

To help care for you, we provide:

  • Genetic counseling
  • Education and support programs
  • Research and clinical trials
  • Screening and prevention
  • Support services including nutrition, pastoral care and social work
  • Treatment for all types of cancer

About our cancer care services

Cosmetic and plastic surgery

Our cosmetic and plastic surgeons provide nonsurgical and surgical procedures to reshape normal structures of the body to improve appearance (reconstruction improves function) based on your unique needs and circumstances, including:

  • Body contouring surgery
  • Breast augmentation (including breast implants)
  • Breast lift (mastopexy)
  • Buttock augmentation
  • Ear setback surgery (otoplasty)
  • Eyelid lift (blepharoplasty)
  • Facelift (rhytidectomy)
  • Fat removal (liposuction)
  • Laser procedures (e.g. for removal of age spots, tattoos, unwanted hair)
  • Nose services (rhinoplasty)
  • Reconstructive procedures on parts of body caused by congenital defects, development abnormalities, trauma, tumors, or disease / infection
  • Skin pigmentation treatment
  • Spider vein treatment 
  • Tummy tuck (abdominoplasty)

Learn more about cosmetic, plastic and reconstructive surgery

Critical and intensive care

Our critical and intensive care specialists treat a wide variety of life-threatening injuries, illnesses and heart issues through surgical treatments and interventions, medication and life support in specialized care units in our hospitals, including:

  • Cardiac Intensive Care Unit (CICU)
  • Cardiothoracic Intensive Care Unit (CTICU)
  • Medical Intensive Care Unit (MICU)
  • Neonatal Intensive Care Unit (NICU)
  • Pediatric Intensive Care Unit (PICU)
  • Surgical Trauma Intensive Care Unit (STICU)

Read more about critical and intensive care units

Dentistry and oral surgery

Our dentists and oral surgeons provide routine oral care in outpatient clinics and specialty surgeries for a variety of tooth and mouth related conditions, including:

  • Cysts and tumors
  • Diseases of the jaw and mouth
  • Extractions
  • Facial trauma
  • Gum disease
  • Impacted teeth
  • Temporomandibular joint (TMJ) syndrome

Learn more about dentistry and oral surgery

Dermatology

Our dermatologists diagnose, manage, and treat skin, hair, and nail diseases and disorders, including:

  • Acne
  • Actinic keratosis
  • Dermatitis
  • Eczema
  • Psoriasis
  • Rosacea
  • Skin cancer
  • Skin infections
  • Warts

Read more about our dermatology services

Diabetes care

Our comprehensive approach to diabetes care is committed to ongoing research, advanced treatment and development of management programs, specialized centers and collaborative care teams of specialists who provide services, including:

  • Cardiology and pulmonology for heart and lung care
  • Neuroscience for care of the nervous system 
  • Nephrology for kidney care
  • Ophthalmology to prevent vision loss
  • Orthopedics, physical medicine, and rehabilitation
  • Podiatry

Learn more about diabetes care

Digestive diseases

Our gastroenterologists and digestive disease specialists can help you, providing a full spectrum of care for patients with concerns involving the esophagus, stomach, small bowel, colon, rectum, gallbladder, pancreas, and liver.

Example services and procedures we offer include:

  • Abdominal and endoscopic ultrasound
  • Colonoscopy
  • Endoscopic retrograde cholangiopancreatography (ERCP)
  • Fecal transplant
  • Evaluation of liver transplant candidates
  • Percutaneous liver biopsy
  • Placement of external feeding tubes (gastrostomy)
  • Treatment of pancreatic diseases

Common digestive diseases we treat include:

  • Acid reflux
  • Crohn's disease
  • Colon polyps
  • Liver diseases
  • C. diff
  • Gastroesophageal reflux disease (GERD)
  • Heartburn
  • Hepatitis
  • Irritable bowel syndrome (IBS)
  • Swallowing disorders

Read more about our digestive disease services

Ear, nose and throat

Our otolaryngologists or ear, nose, and throat (ENT) specialists diagnose, manage, and treat a variety of conditions affecting parts and soft tissues of the head and neck, including:

  • Acute and chronic infections of the external middle and inner ear 
  • Allergies
  • Balancing disorders 
  • Benign and malignant tumors of the temporal bone ear canal and auricle 
  • Cholesteatoma
  • Cold
  • Deafness
  • Influenza
  • Nasal polyps
  • Nasal septum issues
  • Otosclerosis
  • Sleep apnea
  • Snoring
  • Stenosis of the ear canal
  • Tumors of the temporal bone and base of the skull
  • Vertigo/dysequilibrium

Read more about ear, nose and throat treatment

Emergency care

From chest pain to snake bites, you can count on us to provide you with quality emergency care 24 hours a day, seven days a week. If you are experiencing a medical emergency, call 911 immediately.

About our emergency care services

Endocrinology

Our endocrinologists provide consultation, diagnosis, and management of endocrine and metabolic diseases. Endocrine disorders involve the body's over or underproduction of certain hormones, while metabolic disorders affect the body's ability to process certain nutrients and vitamins.

Conditions we treat include, but not limited to:

  • Diabetes
  • High blood cholesterol and triglycerides
  • Obesity
  • Osteoporosis
  • Ovarian disorder, such as polycystic ovarian syndrome (PCOS)
  • Parathyroid gland disorders
  • Pituitary and adrenal disorders
  • Thyroid gland disorders

Some procedures and tests we offer include:

  • Bone density testing
  • Continuous glucose monitoring
  • Insulin pump therapy
  • Thyroid fine needle biopsies and ultrasound

Read more about our endocrinology services

Eye care

Our ophthalmologists and optometrists diagnose, manage, and innovatively treat routine and specialty eye conditions and diseases, including:

  • Age-related macular degeneration (AMD)
  • Cataracts
  • Corneal diseases
  • Diabetic retinopathy
  • Glaucoma
  • Refractive errors (astigmatisms, farsightedness, and nearsightedness)
  • Retinal diseases

Learn more about ophthalmology and optometry

Foot care

Our podiatrists and foot care specialists diagnose, evaluate and innovatively treat a wide range of conditions that affect the foot, toes, and toenails, including:

  • Ankle sprains
  • Athlete's foot
  • Bunions
  • Flat feet
  • Fractures
  • Hammertoes
  • Heel pain
  • Infections
  • Ingrown nails
  • Neuromas
  • Tendon injuries and ruptures
  • Wounds 

Read more about foot care

Genetics

At Baylor Scott & White Health, we offer genetic services to help you understand your genetic risk for certain conditions, such as cancer and heart disease, and tailor treatments based on your unique needs.

Learn more about our genetic services

Heart and vascular

Our team of cardiologists, surgeons, interventional radiologists on the medical staff and healthcare professionals works together to provide you quality care for a range of heart and vascular conditions.

We offer a comprehensive program that includes heart disease prevention, advanced diagnosis and treatment options and continued care and support for patients living with heart and vascular conditions.

Our services include:

  • Cardiac rehabilitation
  • Cardiology
  • Electrophysiology
  • Heart failure
  • Vascular care

About our heart and vascular services

Hematology

Our hematologists specialize in the diagnosis, evaluation, and treatment of blood disease and disorders, including:

  • Anemia
  • Benign monoclonal gammopathy
  • Bleeding
  • Coagulopathies
  • Clotting problems
  • Erythrocytosis
  • Infection
  • Leukocytosis
  • Lymphohistiocytic disorders
  • Pancytopenia
  • Sickle cell disease
  • Thrombocytosis
  • Thrombocytopenia
  • von Willebrand disease

Read more about hematology and blood diseases

Imaging and radiology

Advanced imaging technology provides clearer pictures for radiologists and other specialty physicians on the medical staff to provide a more accurate diagnosis that leads to a customized treatment plan, if needed, to start the healing process.

Our imaging centers use advanced technology to assist physicians on the medical staff at Baylor Scott & White in providing quality care.

About our imaging and radiology services

Infectious diseases

Our infectious disease specialists diagnose, manage, study, and innovatively treat diseases caused by bacteria, viruses, parasites or fungi, including:

  • Bacteremia/sepsis
  • Bone and joint infections
  • Central nervous system infections
  • Common cold
  • COVID-19
  • Endocarditis and endovascular infections
  • Fever of unknown origin (FUO)
  • Flu
  • Fungal infections
  • Gastrointestinal infections
  • HIV/AIDS and associated opportunistic infections
  • Infections in immunocompromised patients (transplant, cancer chemotherapy, etc.)
  • Lyme disease
  • Malaria
  • Meningitis
  • Mycobacterial infections
  • Skin and soft tissue infections
  • Tuberculosis
  • West Nile virus
  • Whooping cough

Learn more about infectious disease care

Inpatient medicine and hospitalists

Our hospitalists or inpatient medicine physicians provide care during your full stay at the hospital starting upon your hospital admission and coordinate with your primary care physician and helps with your discharge.

Learn more about inpatient medicine

Labor and delivery

Our compassionate healthcare team provides medical and surgical support to patients who are in the process of expanding their family through the miracle of childbirth.

Learn more about labor and delivery

Mammogram and breast imaging

Our imaging centers use advanced technology to assist physicians on the medical staff at Baylor Scott & White in providing quality care.

Services include:

  • 3D breast ultrasound
  • 3D mammography (available at select locations)
  • Breast cancer risk assessment
  • Breast ultrasound
  • Cyst aspiration
  • Ductogram
  • Full-field digital mammography
  • Image-guided breast biopsy
  • Lesion localization
  • Mammography (screening and diagnostic)
  • Needle localization
  • Positron emission mammography (PEM) (available at select locations)
  • Stereotactic breast biopsy

Learn more about our breast imaging services

Nephrology

Our nephrologists and kidney care specialists diagnose, manage, and innovatively treat a variety of conditions affecting the kidneys, including:

  • Abnormal urinalysis
  • Acute kidney injury
  • Amyloidosis
  • Diabetic renal disease
  • Electrolyte disorders
  • Glomerulonephritis
  • Interstitial nephritis
  • Kidney cancer
  • Kidney failure
  • Kidney infections
  • Kidney stones
  • Obstructive/reflux nephropathy
  • Polycystic kidney disease
  • Recurrent urinary tract infections
  • Renal artery stenosis
  • Severe or difficult to control hypertension

Read more about kidney disease

Neurology and neurosurgery

The neurologists, neuroradiologists and neurosurgeons at Baylor Scott & White Health diagnose and treat virtually every kind of neurological disorder and injury. From brain tumors, strokes and aneurysms to head trauma and spinal cord injuries, these experienced physicians on the medical staff have the expertise and technology to improve a patient's quality of life.

Our specialty services include:

  • Neurology
  • Neurosurgery
  • Stroke care

Learn more about our neuroscience services

Occupational and environmental medicine

Our occupational and environmental medicine specialists reduce work-related disability through accident prevention and to help injured employees return to full work capacity through services, including:

  • Audiograms
  • Drug and alcohol screening
  • Employee physicals
  • Pulmonary function testing
  • Surveillance physicals
  • Travel immunizations
  • X-ray and injury treatment

Learn more about occupational and environmental medicine

Orthopedics

Baylor Scott & White is your single resource for musculoskeletal disease, joint pain, traumatic and sports-related injuries and other orthopedic conditions.

To help care for you, we provide:

  • Hand, elbow, wrist surgery
  • Joint replacement
  • Neck, back, spine surgery
  • Orthopedic surgery

About our orthopedic services

Pain management

Our pain management specialists provide many options for comprehensive and advanced therapy and treatments focused on managing sensory and emotional impacts and restoring function brought on by different types and degrees of pain, including:

  • Chronic lower back pain
  • Chronic pain
  • Fibromyalgia
  • Low back pain
  • Neck pain
  • Nonspecific back pain
  • Reflex sympathetic dystrophy
  • Sciatic nerve pain

Learn more about pain management

Pediatrics

Our pediatricians tailor care, services, and treatments to children of all ages ranging from newborns to teens to meet the healthcare needs of your entire family, including:

  • General pediatric care
  • Immunizations
  • Infant and childhood care classes and support
  • School physicals
  • Well child exams

Read more about pediatric care

Pharmacy

Baylor Scott & White Pharmacies are outpatient/retail pharmacies similar to your local pharmacy. The pharmacy is open to the general public, and accept most pharmacy insurance.

Primary care

Our primary care teams offer a full range of medical care for the entire family from baby to golden years. We can help keep you and your loved ones well or help you recover from illness or injury. Services our primary care clinics and physician offices offer include, but are not limited to: 

  • Chronic disease management and medication management 
  • Diagnostic testing and lab services 
  • Immunizations and vaccinations 
  • Pediatric care 
  • Physicals, including sports physicals 
  • Preventative health 
  • Treatment for illnesses and minor injuries 
  • Women’s health 

Our PCP teams are connected to all the BSWH virtual care options (from e-Visits to video visits) and BSWH specialists so that your complete health history is factored in at every touchpoint.

Read more about primary care

Read more about primary care

Pulmonology

Our pulmonologists and lung care specialists study, diagnose, and innovatively treat with advanced technology and rehabilitation offerings acute and chronic respiratory and pulmonary disorders of the lungs, airways and chest, including:

  • Asthma
  • Acute and chronic pulmonary embolism
  • Bronchiectasis
  • Chronic obstructive pulmonary disease (COPD)
  • Cystic fibrosis
  • Emphysema
  • Fungal infections of the lung 
  • Granulomatous lung diseases
  • Hepatopulmonary syndrome
  • Interstitial lung disease
  • Lung cancer
  • Lung transplantation 
  • Pulmonary fibrosis
  • Pulmonary vascular disease 
  • Pulmonary hypertension
  • Pleurisy
  • Pneumonia
  • Sarcoidosis
  • Sleep disorders
  • Smoking cessation
  • Tuberculosis
  • Tuberculous and nontuberculous mycobacterial pulmonary disease

Learn more about lung care

Rehabilitation and physical therapy

From sports injuries to stroke rehabilitation, our goal is to use a comprehensive approach to returning you to a more active, healthful lifestyle.

We treat numerous conditions in the areas of:

  • Musculoskeletal disorders
  • Neurologic disorders and injuries
  • Pediatric neurological and developmental disorders
  • Post-operative care
  • Sports injuries

About our rehabilitation services

Rheumatology

Our rheumatologists study, diagnose, and innovatively treat arthritis and other joint, muscle and bone diseases, including:

  • Arthralgias and myalgias
  • Connective tissue disorders
  • Fibromyalgia
  • Gout
  • Lupus
  • Osteoarthritis
  • Polymyalgia rheumatic
  • Polymyositis
  • Psoriatic arthritis
  • Rheumatoid arthritis (including juvenile rheumatoid arthritis)
  • Sarcoid
  • Scleroderma/CREST syndrome
  • Sjogren's syndrome
  • Tendonitis
  • Vasculitis

Read more about rheumatology

Scoliosis care

Our scoliosis care specialists diagnose, study, manage and treat through surgical or non-surgical means curvatures in the spine, including:

  • Adolescent idiopathic scoliosis
  • Adult idiopathic scoliosis
  • Idiopathic scoliosis
  • Infantile idiopathic scoliosis
  • Juvenile idiopathic scoliosis

Learn more about scoliosis care

Sleep disorders

Our sleep program is dedicated to alleviating symptoms and improve sleep patterns and daily life by offering a full range of innovative diagnostic and treatment procedures to treat a variety of sleep disorders, including:

  • Central sleep apnea
  • Insomnia
  • Narcolepsy
  • Obstructive sleep apnea (OSA)
  • Parasomnias
  • Pediatric sleep disorders
  • Periodic limb movements
  • Restless leg syndrome
  • Snoring

Learn more about sleep disorder care

Sports medicine

Our sports medicine surgeons and specialists provide comprehensive orthopedic care to treat and repair all sports-related injuries or those resulting from everyday life, including:

  • Acromioclavicular (AC) joint/shoulder separation 
  • Ankle instability
  • Ankle sprains
  • Anterior cruciate ligament (ACL) tears, injuries, or surgery
  • Achilles tendinitis or ruptures
  • Biceps tendon ruptures
  • Broken ankle
  • Concussion 
  • Dislocated shoulder 
  • Hip dislocations 
  • Knee sprains
  • Lateral epicondylitis (tennis elbow)
  • Medial collateral ligament (MCL) tears, injuries, or surgery
  • Medial epicondylitis (golfer's elbow)
  • Meniscus tear 
  • Sprains
  • Stress fractures
  • Trigger finger
  • Tears

Learn more about sports medicine

Supportive palliative care

Our supportive and interdisciplinary palliative care team are trained to help you as you deal with a critical illness or diagnosis and providing complementary supportive services, including:

  • Advance directives
  • Bereavement support
  • Child life program
  • End-of-life planning assistance
  • Individual and family counseling
  • Music therapy
  • Nutrition and speech therapy
  • Occupational therapy
  • Pain management
  • Social work services
  • Spiritual care

Read more about supportive palliative care

Surgical services

Our surgeons offer pioneering innovations and advanced surgical offerings and services backed by research-based enhanced recovery after surgery (ERAS) to support patient outcomes, including: 

  • Cardiothoracic surgery
  • Colon and rectal surgery
  • Dentistry/oral and maxillofacial surgery
  • General surgery
  • Gynecological surgery
  • Head and neck surgery
  • Neurosurgery
  • Ophthalmic surgery
  • Orthopedic surgery
  • Pediatric surgery
  • Plastic surgery
  • Podiatric medicine and surgery
  • Robotic surgery
  • Surgical oncology 
  • Transplant surgery
  • Urologic surgery
  • Vascular surgery
  • Weight-loss surgery

Learn more about surgical services

Urgent care

Our urgent care specialists are available seven days a week to provide immediate care to non-emergency conditions (don't require an ER visit), including:

  • Abscess drainage
  • Allergies
  • Asthma
  • Bites and stings
  • Cold and flu
  • Cuts and scrapes
  • Ear infection     
  • Eye irritation and redness
  • Fever
  • Headache
  • Head lice
  • Migraine
  • Minor broken bones and fractures
  • Minor burns
  • Neck and back pain
  • Rashes and skin problems
  • Respiratory infection
  • Sexually transmitted infection concerns
  • Sinus infection
  • Sore throat or cough
  • Strains and sprains
  • Staples
  • Stiches and sutures
  • Urinary tract infection (UTI)
  • Vomiting and diarrhea
  • Yeast infections 

Please call 911 or go to your nearest emergency room (do not drive yourself) if you are experiencing a medical emergency, including:

  • Chest pain
  • Difficulty breathing
  • Overdose
  • Stroke
  • Seizures

Urology

Our urologists diagnose, provide essential cancer screenings, and treat conditions and concerns related to the urinary tract and male reproductive organs, including but not limited to:

Urinary-related:

  • Bladder disorders and cancer
  • Inability to control urination
  • Kidney disorders (including kidney stones)
  • Urethral disorders

Related to male reproductive organs:

  • Erectile dysfunction
  • Infertility
  • Penile disorders and cancer
  • Prostate disorders and cancer
  • Sexually transmitted diseases (STDs)
  • Undescended testicles (cryptorchidism)

Read more about our urology services

Wellness and fitness

Whether you're a seasoned athlete, just starting a fitness program, or recovering from and injury or illness, we have the equipment, facilities, classes, and programs to help you succeed. We are focused on your wellness.

Learn more about wellness and fitness care

Women's health

From screening for common conditions that affect women to advanced medical and surgical care, the healthcare providers at Baylor Scott & White provide the comprehensive services you need as a woman.

Services include:

  • Breast surgery
  • Gynecological surgery
  • Gynecology
  • Hormone replacement therapy

About our women's health services

Wound care

We offer a variety of wound care services through the Comprehensive Wound Center. This specialized service focuses on the evaluation and treatment of chronic wounds, using advanced wound care technologies, as well as traditional medical and surgical therapies.

Medical specialties affiliated with the center include infectious disease, orthopedics, plastic surgery, vascular surgery and podiatry.

About our wound care services

Insurances accepted

Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.

Insurance listings are subject to change without prior notice. Please call the hospital or health plan to verify coverage information before scheduling your visit/procedure.
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  • Aetna - (15)
    QPOS
    Aetna Medicare Value Plan (HMO)
    Aetna Medicare Dual Complete Plan (HMO D-SNP)
    Open Access Select
    Managed Choice
    HMO
    Health Network Only
    Aetna Signature Administrators
    Aetna Medicare Freedom Preferred Plan (PPO)
    Choice POS II
    Aetna Medicare Eagle Plan (PPO)
    Aetna Medicare Prime Plan (HMO)
    Aetna Medicare Choice Plan (PPO)
    Open Access Managed Choice
    Health Network Option
  • American Health Advantage of Texas - (1)
    American Health Advantage of Texas HMO I-SNP
  • Amerigroup - (6)
    Perinate
    StarKids
    CHIP
    Amerivantage Classic Plus HMO
    Amerivantage Classic HMO
    StarPlus
  • Baylor Scott & White Health Plan - (26)
    BSW Extended PPO
    2023 BSW Employee Network (SEQA & EQA)
    2023 BSW Employee Network (PPO & HSA)
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    Pyco Industries Employee Plan
    McLane Group Network
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    Covenant Preferred HMO
    BSW Solutions PPO
  • Blue Cross Blue Shield - (19)
    Blue Advantage Plus - Gold
    Blue Advantage Plus - Bronze
    Blue Advantage - Silver
    Blue Advantage - Gold
    Blue Essentials
    TRS-Care Standard
    TRS-ActiveCare Primary
    Blue Premier Access
    Consumer Directed HealthSelect
    Federal Basic Option
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    Blue Cross Medicare Advantage Dual Care Plus (HMO SNP)
    Blue Cross Medicare Advantage (HMO)
    Blue Advantage - Bronze
    Federal Standard Option
    Blue Advantage Plus - Silver
    HealthSelect
    High Performance Network
    Blue Essentials Access
  • Cigna - (6)
    Open Access Plus
    Cigna Medicare Advantage
    Open Access Plus In-Network
    Cigna HealthSpring
    LocalPlus
    Point of Service Open Access
  • DFW ConnectedCare - (1)
    American Airlines Employee Benefit Plan
  • EHN - (1)
    Employers Health Network
  • Humana - (6)
    Humana Gold Plus (HMO)
    National POS
    Humana Gold Choice (PFFS)
    PPO
    HumanaChoice (Regional PPO)
    Humana Honor (PPO)
  • Imagine Health - (1)
    Imagine Health Network
  • Nebraska Furniture Mart - (2)
    Onyx
    Emerald
  • QuickTrip - (1)
    Employee Benefit Plan
  • Superior Health Plan - (6)
    Ambetter Secure Care - Gold
    Wellcare by Allwell
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    STAR+PLUS
    Ambetter Core EPO - Silver
    Ambetter Core EPO - Bronze
  • Superior HealthPlan - (2)
    STAR
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  • TriWest HealthCare - (2)
    VA-PCCC
    Community Care Network
  • United HealthCare - (10)
    Core Essential
    Charter
    Navigate
    Charter Balanced
    All Savers
    AARP Medicare Advantage Patriot (HMO-POS)
    Nexus ACO - Referral Required
    Nexus ACO - Open Access
    Navigate Balanced
    AARP Medicare Advantage SecureHorizons Plan 1 (HMO-POS)
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Pay bill

Baylor Scott & White Health is pleased to offer you multiple options to pay your bill. View our guide to understand your Baylor Scott & White billing statement.

We offer two online payment options:

Other payment options:

  • Pay by mail

    To ensure that your payment is correctly applied to your account, detach the slip from your Baylor Scott & White billing statement and return the slip with your payment. If paying by check or money order, include your account number on the check or money order.

    Please mail the payment to the address listed on your statement.

  • Pay by phone

    Call 1.800.994.0371 to make a payment. Payments can be made over the phone with our automated phone payment system 24 hours a day, seven days a week. All payments made via the automated phone payment system will post the next business day.

    If you need to speak to someone about a Baylor Scott & White bill from our hospitals or clinics, our Customer Service department can take payments over the phone from Monday through Friday from 8:00 AM - 5:00 PM.

  • Pay in person

    Payments can be made in person at the facility where you received services.

Financial assistance

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of customer service representatives and financial counselors are here to help you find financial solutions that can help cover your cost of care. We encourage you to speak to a team member before, during or after care is received.

View financial assistance options

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More helpful information

​​​​​​​​​​​​​Here's more information to help with your visit to our campus.
  • ATMs

    ATMs

    An automatic teller machine (ATM) is available on the first floor beside the cafeteria.

  • Community involvement

    Community involvement

    Our commitment to your health extends beyond the walls of our hospitals and clinics.

    Meeting community needs
  • Concierge and information desk

    Concierge and information desk

    The guest services desk is located on the first floor in the main entrance of the hospital of Medical Office Building I. Guest services can be reached at 972.990.4358. If calling after 4:00 PM, please call our operator at 972.990.8100.

  • Dining options

    Dining options

    Crossroads Café

    Located on the first floor of the hospital and serves breakfast and lunch.

    • Hours
      • Monday-Friday: 6:30 AM - 2:00 PM
      • Closed on weekends

    Starbucks

    • Hours
      • Monday-Friday: 6:30 AM - 7:00 PM

    Mini-mart and vending machines

    Vending machines are located in the emergency department, first floor beside the café, surgery guest lounge, women's center guest lounge and day surgery guest area.

  • Estimate your cost of care

    Estimate your cost of care

    Baylor Scott & White Health is an advocate for greater healthcare pricing transparency and patient affordability. We provide a self-service price estimation tool to help you obtain accurate out-of-pocket expense estimates, along with other helpful resources to help you make more informed financial choices about your care.

    Estimate your cost of care
  • Gift shops

    Gift shops

    The Gift Shop is located on the first floor in the main entrance of the hospital and offers gifts, flowers, snacks and drinks.

    Hours

    • Monday - Friday: 11:00 AM – 3:00 PM
  • Medical records

    Medical records

    You can request copies of your medical records by completing an Authorization for Release of Information form and returning to the facility at which you received care.

    Request your medical records
  • Nursing accomplishments

    Nursing accomplishments

    Our nurses are dedicated to the care of a diverse community of patients. As members of our front line care team, they take pride in seeking opportunities to provide a higher level of care.

    View Irving's nursing accomplishments

  • Patient greetings

    Patient greetings

    Brighten the day of a patient with an eGreeting—a personal message hand-delivered to your loved one.

    Send a patient greeting
  • Recognize an employee

    Recognize an employee

    Because our staff cares so deeply for those we help, there are those who often go beyond the call to provide great care.

    Nominate an employee

  • Spiritual care

    Spiritual care

    Our newly renovated chapel has moved and is now located on the first floor beside the Emergency Department and is available 24 hours a day.

    For more information or to speak with a chaplain in our pastoral care department, please call 972.990.8178 or 972.990.5273.

  • Visitor guidelines

    Visitor guidelines

    General visiting regulations:

    • Smoking (including e-cigarettes) is prohibited everywhere on the Baylor Scott & White campus, including sidewalks and parking areas.
    • People with colds, sore throats or any potentially contagious diseases should not visit patients.
    • Length of visits will be determined by the patient's condition.
    • For the benefit of the patient's healing, visits may be limited.
    • Visitors should maintain a quiet environment.
    • Visitors may be asked to leave the room during procedures.
    • Children must be accompanied by an adult. A patient's nurse determines if children may visit depending on the patient's condition.
  • Volunteer with us

    Volunteer with us

    We rely on our generous volunteers to provide several special services. Every volunteer enhances the patient experience in some way by supporting our culture of customer service. Join the ranks of our volunteers to get involved and make a difference.

    Become a volunteer

ATMs

An automatic teller machine (ATM) is available on the first floor beside the cafeteria.

Community involvement

Our commitment to your health extends beyond the walls of our hospitals and clinics.

Meeting community needs

Concierge and information desk

The guest services desk is located on the first floor in the main entrance of the hospital of Medical Office Building I. Guest services can be reached at 972.990.4358. If calling after 4:00 PM, please call our operator at 972.990.8100.

Dining options

Crossroads Café

Located on the first floor of the hospital and serves breakfast and lunch.

  • Hours
    • Monday-Friday: 6:30 AM - 2:00 PM
    • Closed on weekends

Starbucks

  • Hours
    • Monday-Friday: 6:30 AM - 7:00 PM

Mini-mart and vending machines

Vending machines are located in the emergency department, first floor beside the café, surgery guest lounge, women's center guest lounge and day surgery guest area.

Estimate your cost of care

Baylor Scott & White Health is an advocate for greater healthcare pricing transparency and patient affordability. We provide a self-service price estimation tool to help you obtain accurate out-of-pocket expense estimates, along with other helpful resources to help you make more informed financial choices about your care.

Estimate your cost of care

Gift shops

The Gift Shop is located on the first floor in the main entrance of the hospital and offers gifts, flowers, snacks and drinks.

Hours

  • Monday - Friday: 11:00 AM – 3:00 PM

Medical records

You can request copies of your medical records by completing an Authorization for Release of Information form and returning to the facility at which you received care.

Request your medical records

Nursing accomplishments

Our nurses are dedicated to the care of a diverse community of patients. As members of our front line care team, they take pride in seeking opportunities to provide a higher level of care.

View Irving's nursing accomplishments

Patient greetings

Brighten the day of a patient with an eGreeting—a personal message hand-delivered to your loved one.

Send a patient greeting

Recognize an employee

Because our staff cares so deeply for those we help, there are those who often go beyond the call to provide great care.

Nominate an employee

Spiritual care

Our newly renovated chapel has moved and is now located on the first floor beside the Emergency Department and is available 24 hours a day.

For more information or to speak with a chaplain in our pastoral care department, please call 972.990.8178 or 972.990.5273.

Visitor guidelines

General visiting regulations:

  • Smoking (including e-cigarettes) is prohibited everywhere on the Baylor Scott & White campus, including sidewalks and parking areas.
  • People with colds, sore throats or any potentially contagious diseases should not visit patients.
  • Length of visits will be determined by the patient's condition.
  • For the benefit of the patient's healing, visits may be limited.
  • Visitors should maintain a quiet environment.
  • Visitors may be asked to leave the room during procedures.
  • Children must be accompanied by an adult. A patient's nurse determines if children may visit depending on the patient's condition.

Volunteer with us

We rely on our generous volunteers to provide several special services. Every volunteer enhances the patient experience in some way by supporting our culture of customer service. Join the ranks of our volunteers to get involved and make a difference.

Become a volunteer